My family and I spent the Christmas week in Borrowdale and after hearing lots of good things about the Kirkstile Inn we decided to head over the Honister Pass and give it a go for lunch on 30th December 2011. We arrived just after 2pm and when we tried to order at the bar we were told that we had missed the lunch menu and would therefore have to wait until the afternoon tea menu became available at around 2.30 (basic sandwiches, a smattering of basic cakes, you get the picture). That was rather less than we had been hoping for but we decided to wait, as the pub itself was stunning and the views just as good (despite the wind and driving rain outside). Having waited patiently over the next 30 minutes, we were then told (at the fourth time of asking at the bar) that any orders off the afternoon tea menu would be subject to a 30 minute delay, because they were a bit behind in the kitchen. If that was the case why did they not tell us earlier, rather than let us sit there like lemons waiting for our chance to order?!! What a bizarre approach to customer "service". I share the view expressed by RobDali that we felt like an inconvenience to the staff rather than valued customers. Given that by that stage it was about 3pm and too late to get in the car and try elsewhere we opted to go ahead and order, knowing it would still be some time until the food would eventually come along. When the sandwiches did finally arrive at around 3.30pm they were a bit of a joke - they had clearly been prepared very hastily using old bread and poor quality ingredients. It would have taken literally two minutes for anyone at all to make a far better sandwich, so we didn't understand the reason for the huge delay. If it takes the pub nearly an hour and a half to produce four basic sandwiches then perhaps they should withdraw their afternoon tea menu, because it is clearly an inconvenience to them to offer it. So all in all the experience was a big disappointment. I'm just glad we weren't actually staying there. My advice is to think twice before committing to visit this place, although I would sincerely hope that our experience was the exception rather than the rule.
- Kirkstile Hotel Cockermouth
