On the one hand, you can sit here and enjoy delights such as black pudding in batter, camembert and bacon tart, lovely Ploughman’s with local cheese and home-made bread, unctuous steak pie in mouth-watering gravy – all of which graced our table recently , all of it washed down with a splendid selection of well-kept beers – whilst enjoying glorious, atmospheric views of the surrounding scenery. This was very much the case on the misty, breezy day when we visited, accompanied by friends (who had booked a table) and after a bracing walk around the nearby lake. The only problem is, it doesn’t matter how great your food tastes and how tall the mountain is that looms over your veranda, as long as your attitude to your paying customers is that they’re a tiresome chore. That’s the kind of experience that sours the taste-buds rather quickly and makes one elect for a sandwich and a thermos for the next stroll. The scowling, distracted snob who served our well-behaved and initially appreciative party (and who I think might actually have been the owner) at the Kirkstile wore a face like a smacked bottom throughout our, er, “hospitality experience”; he made us feel as if he wished he was (or we were) somewhere else – which is, of course, where we’ll be headed next time we’re in the vicinity. The walk was wonderful, the food was lovely; but our “host” – and his blunt, brusque colleague (I want to say “accomplice,” actually) who took our order and came with the bill – made me wonder, as I sometimes do in certain UK establishments, how far people can miss the mark when it comes to “service” without actually changing careers. Or do they think the food and location is “enough,” that their customers are somehow “lucky” to be there? (Boy, do I have news for this lot, especially in the current climate.) Anyway, I can’t help feeling the staff we encountered would be happier doing something else; a move which might also allow visitors to enjoy the food and the setting without wanting to make some kind of protest – hence this negative review, the sort I wouldn’t normally bother to write: only, on this particular occasion, my sense is that the sullen “service” here spoiled things for my friends (our vicarious “hosts” for the day out) to some degree. For balance and fairness, our overall experience – the total thing, the walk, the company and the food – netted out to be pretty good; and the admittedly crowded place seemed packed with happy punters, generally. The all-important human interaction with our “hosts,” though; well, that’s another story, and I’ll simply conclude with the old saying that you can complete for yourselves; you know, the one that starts, “If you can’t stand the heat...”
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC