We stayed for one night only 14/15 January 2012. Our room was shabbily furnished and smelled slightly damp. There was a lamp on one side of the bed only. There was a duvet on the bed but it had no cover on and we consider the provided undersheet hygenically inadequate . On using the shower, although the screen was closed we found much water to have leaked onto the tiled floor making it hazardous stepping out.
We went to the bar for a drink namely a pint of lager for myself and a large Pinot Grigio for my wife, the cost was an unbelievable £11.15, I doubt if the Savoy charges that much!
Because we were part of a large party, a private room had been allocated, the Chatterly suite, and when we entered the room it was evident that no heating had been put on and it was freezing cold. The evening meal would have been fine if it had been served hot,my wife had to send hers back twice as all the vegetables were cold.
We are thankful we only stayed the one night and I regret I can't find anything positive to say about this particular hotel and we certainly will not be returning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 January 2012
Dear Guest
Thank you for your review.
I am sorry to read that your recent stay did not meet your expectations, and would like to offer my sincere apologies for the short comings you experienced.
We do offer a large range of beers and wines on the bars in the hotel, and the prices vary greatly depending upon the items selected, with some of our premium products being a high price to reflect the premium status of the brand. Our large glasses of wine are served in a 250ml glass. We will consider your comments when we next review our prices.
I have passed the comments relating to your private dinner to our Head Chef to investigate as normally we offer a high standard of food in the hotel.
Unfortunately regulating the temperature of a large room to everyone requirements in that room can be very difficult. We are always able to change the temperature of the room on request.
I would like to thank you once again for your feedback, and hope that you will return to Eastwood Hall again in the future.
Yours sincerely,
Andrew Wright, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC