We booked three nights at this hotel. When we arrived, we were surprised to find that it is not really a hotel, but rather a sort of convention center. They had to turn on the heat for us and we were freezing the first few hours. The lobby and restaurant (too expensive) were also unheated. Our two-year-old daughter then caught a fever. When the next day, we announced we wanted to leave because our daughter was sick, they insisted we had reserved three nights and we had to pay for them even though the hotel was empty. We left and were forced to pay $700 for the two nights we did not use. We were so happy to leave, it seemed worth it. When we got back to Florence, are daughter was quite ill and we had to take her to the childrens' hospital. I will never forget this cold, lonely hotel that took our money when it should not have.
- Dragonetti Hotel Paganica
