Not very welcoming at all, after ringing the bell a few times and finding a member of staff someone eventually came to the desk but they were clearly on the phone having a chat and wasnt happy at being disturbed. The hotel over booked and one of our party was sent elsewhere,(we had booked a few rooms) they tried to deny the booking even though we had written confirmation. Had a meal, service was terrible - they were pushing the specials, then when we ordered them they only had 1 left !! When we said we didnt have all our meal they said they were going to get it - it never arrived and then argued with us over the bill trying to make us pay for food we didnt have. Think the quote of the stay was "if I knew what an espresso was then I could tell you if we had it"

I understand both the good and poor reviews of previous visitors.
I love the hotel because it is old fashioned, the service is good and the food is home cooked and really good plus good real ale.
The rooms are old fashioned and there is always something that doesn't work but they do fix it!
However heating has always worked well and so have my showers and the bed is comfy.
You have to undestand that this is a fishing hotel and from Septmeber onwards most guests are salmon fishermen who want good food, company and a comfy bed and aren't worried about the trappings of a modern chain hotel.
Ideal if that's what you want but not for those who expect a modern 3 star hotel.

We went to Thornhill recently to attend a wedding at Sweetheart Abbey. We stayed a night at this hotel as all other possible accommodation was fully booked. The staff were pleasant and helpful.
We had asked for a quiet room and were given one on the top floor ( no lift), a very small roo indeed.
One bedside table lamp didnt work. The TV didnt work. The shower didnt work. The toilet seat hinge soon fell off.
Luckily, it was such a happy occasion that we treated it all as a good laugh. But one night was quite enough.
The previous night we had stayed at the Scaurbidge House B&B, and eaten at the Volunteer Arms both in Penpont abou 3 miles from Thornhill. Both were excellent and we can certainly recommend them

We didn't stay here so can't comment on the rooms but we had a great lunch. The lamb broth was wonderful and the service excellent. The hotel staff was really welcoming and by the time we left, we'd been given a fascinating history of the local area by some of the regulars.