Stayed over New Year in an ocean view room. The service was pretty sub standard aside from the team in Aqua restaurant. Poolside was usually a mess with plates and empty glasses left around, similarly in the beach house.
Room had a broken toilet seat, phone rang on and off where we ended up taking the phone off the hook - complained but nothing was done.
Water sports equipment was good and great for it to be free.
Food was also generally nice, albeit a little inconsistent - having to send some food back to the kitchen. New Year dinner was a bit chaotic, they didn't seem too sure where to seat people and drinks were a bit of a pain - and chasing us to sign a drinks bill back at our room 1 hour later was a bit much.... It could have waited til morning (1 beer, soft drink and water). We also had to book for it, even though it was a mandatory part of staying... Just tight in my opinion!
English also seemed a bit of a problem, often getting the wrong thing instead of the staff seeking clarification. Happened at least 3 times in 4 days with food and drinks.
Reserving of tables for buffets was a little strange...and being asked to leave unmarked empty tables because they were 'reserved' is just not on.
If you want a seat at the pool get there early, didn't seem to be enough seats even though the hotel didn't appear full. Could probably do with an additional deeper pool for kids. And the beach is a bit average, shells make it difficult to swim at low tide, so jumping a kayak across to the other side was good to do.
I won't go back, and I probably wouldn't recommend the place either... Sorry guys, easy things to sort out, but sort out you must!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 February 2012
Dear Valued Guest
I would like to thank you for taking the time to write and express the pros and cons that you encountered during your stay at the resort. I do apologies for the shortfalls in our service as you are absolutely right that timings, cleaning as well as correctness of order taking has to be swift and correct. Yes we do over the months November until April have a high number of families enjoying their stays here with us, many of whom are from the Scandinavia countries. Your positive comment has also been passed on to our Acqua Team, thank you! Please rest assured we are actively looking into all the points you raised with regards to English knowledge of our associates, having an additional pool and well as additional seats around the resort. Your opinion is very important to us and we look forward to hopefully welcome you back one day.
Kind regards
Morten Junior
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC