I stayed at the Mal Pas hotel for a week with my mum, sister, brother-in-law and 14 month old niece. We booked the holiday online with Thomas Cook (my brother-in-law organised it so I don't know if the following mistake was his or the travel agents). When we arrived at the airport there was no Thomas Cook rep there, and no coaches so we hired a car (from Hassos), without directions we found our hotel fairly easily, although we had to make a couple of guesses on route.
The girl at the reception desk was very friendly and showed us to our two ground floor rooms with a balcony (on the roadside). Un fortunately they had not been informed that we had a baby, so they had to hunt out a cot for us.
There was no sign of Thomas Cook at the hotel.
The hotel was lovely, clean with good communal areas, bar, lounge, pool area etc. If there was entertainment on in the evening there was not enough room for all the guests to watch, which was a bit of a shame. This hotel is not within walking distance of Alcudia when the weather is warm so most people tended to stay around the hotel in the evening. The drinks were very reasonably priced for an out of the way hotel.
The pool was good but got deep quite quickly and the childrens pool was too deep for our little one to stand up so she spent more time on the large step in the large pool. We were the only english people staying in the hotel (everyone else was german) this was fine but we did struggle to get a sun lounger! We spent quite a few days at the local beach, some reviews say that it is down steep steps, but if you walk on 100 yards there is a road leading down to the beach which we used. The beach was busy but did not get overcrowded. The sea was very shallow for quite a way, so perfect for children. There is a small cafe at the back of the beach, but it is quite expensive (we bought rolls from the supermarket).
The hotel staff were very friendly and they loved playing with my niece, they have plenty of high chairs and will sell half a pint of milk from the bar for a euro (they will even warm it for you)
Our room was cleaned 6 days a week and was a comfortable size (my sister's room as slightly smaller with a smaller bathroom), our only complaint was the trail of ants that kept coming in, they would crawl across our pillows and faces while we slept!
We had a good holiday but I would probably not return here ( or make a booking with Thomas Cook again, none of us have been able to find this holiday on their website since)