Our party consisted of my sister, my partner and myself. We booked a room for 3 pax (people) thinking the apartment was for 3 people, which is what we usually get. When we got to the room, the cleaners were still there, and we saw only two single beds in one room. We asked where the other bed was, and it was on it's side out in the hallway. It was to be put alongside the other two single beds, which would have made the room wall-to-wall beds, with only one small wardrobe to share amongst three adults. We went straight back to the reception to complain, and were told that they have NO APARTMENTS in the whole complex. However, we could have two separate (adjoining) rooms, for, you've guessed it, an extra 30 euros per night. So having paid an extra 210 euros, we went to our rooms. We found that there were NO HAIR DRYERS, and also NO TEA/COFFEE MAKING FACILITIES in the rooms. We could not even rent a hair dryer! We managed to get the restaurant to lend us a thermal flask to take hot water into the room to make tea. However, this did not help when we wanted to make tea/coffee early in the morning without having to get dressed to go to the restaurant! We then found that there was NO ENTERTAINMENT day or night...oh sorry, on Sunday they had Flamenco dancing, but by then we had found a nice bar down the road. Talking of bars, the one in this hotel has got the worst staff you could wish to meet. We called them 'Slouch an Grouch'! The older man, with the grey hair, slouched around as if he was just getting out of bed, and the younger, taller man needed a lesson in how to make cocktails. They were more concerned with making sure the other (German) customers were being attended to. We had ordered coffee and whiskeys, which was supposed to be brought to our table, but was just left on the bar, My partner had to go to collect the tray because the coffee was getting cold. Talking of Germans, we were the ONLY BRITS in the whole complex, and we were also told that we were the only the second Brits since early May. We questioned why there was no information books in English, even the menu outside the restaurant was written in German. We were told that this hotel caters mainly for Germans! We wanted to speak to the manageress of the hotel, only be told that she was 'busy'. We asked to make an appointment, and then were told that she could not speak English! That was the icing on the cake!! The restaurant food was excellent, plenty of variety and lots of hot food on display. The cleaners were everywhere and the hotel was clean. Unfortunately for us, the first 3 days of our week was torrential rain and thunder, and with no entertainment, we spent time just playing cards..deep joy! We could have played tennis, snooker or table tennis, but, yes, you've guessed it again, more euros!! I hope never to be so desperate to have to ever book this hotel again.
Loraine, Watford
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