Checked in late and greeted by pleasant and helpful receptionist. Bedroom typical budget hotel standard, clean room and very comfortable bed. No complaints apart from lack of sound insulation between rooms and WiFi too weak a signal to enable me to connect to it. Snoring from next room thankfully stopped after a while.
Having read the previous reviews I was not surprised but just as disappointed as other contributors at the breakfact experience. Told to sit down anywhere and could only find a table still to be cleared. When waitress finally attended she did not clear or clean the table, instead piling the remains from two previous guests onto one side of the table to make room for my breakfast. (See photo) Whilst waiting for my breakfast to arrive, both she and another waitress walked passed the table several times and did nothing. Man in suit, presumably restaurant manager came by and removed some but not all of the debris, and so when breakfast arrived it was deposited on the unclean table, on top of the spills and crumbs from previous guests and I still sat there looking at the remains of their tea pots and plates. I only ordered a bacon roll and tea, and from the time of sitting down at the table to the point it arrived, it took fully 30 minutes. Thankfully, having read earlier reviews, I had allowed for this but many other guests were having to chase staff as they were in danger of missing flights. Probably the worst breakfast experience I have had in ANY hotel. So, if you need to stay at Aberdeen airport and have to stay at the Speedbird, then, if you can get it, take a room-only deal and have breakfast in one of several cafes in the terminal building all of which looked clean and inviting.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 February 2012
Thank you for taking the time to review your experience at the Speedbird Inn. Please accept my apologies that your breakfast experience wasn’t up to standard. It is true that the demand for breakfast can, at times, mean that every table is in use. However, your description and photo of how the team looked after you after you sat down do not reflect the way the team are trained, or how they should be managed. The hotel’s Food and Beverage Manager will be using your review with his team as part of the steps he is taking to make this better.
With reference to your comments about Wi-fi connectivity, there are a large number of routers distributed around the building. Sometimes these may need resetting if the signal is weak. If you experience this again, please let the hotel team know so that the router closest to your room can be reset.
The opportunity to demonstrate to you that these improvements have been made would be great. I look forward to hearing from you in the future as to how we’re doing.
Kind regards
Frank Whitaker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC