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Mercure Gloucester, Bowden Hall Hotel – reviews, photos

4.0 of 5
Bondend Lane, Upton St Leonards GL4 8ED, England
Hotel amenities
Mercure Gloucester, Bowden Hall Hotel
Mercure Gloucester, Bowden Hall Hotel
Mercure Gloucester, Bowden Hall Hotel
Mercure Gloucester, Bowden Hall Hotel
Mercure Gloucester, Bowden Hall Hotel
Mercure Gloucester, Bowden Hall Hotel
4.0 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    23
    16
    4
    2
    2
Date Rating
Salford
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Well worth a visit”
5 of 5 stars Reviewed 8 February 2012 via mobile
1
person found this review helpful

Spent a fabulous weekend at the Hotel, my only regret being that we were not snowed in! From the moment we checked in we felt at home. All staff were very attentive and friendly and are a big asset to the hotel.
Our room was spotlessly clean, well done housekeeping and had a lovely view of the small lake in the grounds
Great selection of food at breakfast all freshly cooked and we also enjoyed our meals at the restaurant
Will definately return for a weekend break this summer.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Hard2please1 about Mercure Gloucester, Bowden Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BowdenHall, General Manager at Mercure Gloucester, Bowden Hall Hotel, responded to this review
17 February 2012
Dear Guest,

Thanks for your time to submit your comments to Trip Advisor. I am thoroughly glad you enjoyed your stay and really appreciate your kind comments made towards our staff, and food. We aim for high standards in customer service and it is great to hear you felt welcome at Bowden Hall.

I will look forward to welcoming you back to Bowden Hall in the summer.

Kind Regards,

Gavin Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Yarmouth, England, United Kingdom
1 review
“very relaxing”
4 of 5 stars Reviewed 5 February 2012

Just back from our visit and found the hotel quirky and charming. We had a top floor room and it took a little time to get used to the sloping floor, but again this added to the charm.
The staff were very friendly and helpful, nothing was too much trouble - they even provided printed directions to the local pub!
Food in the restaurant was good, however they initially got my order wrong and when they brought my replacement, my partners meal was nowhere to be seen!
The waitress (restaurant manager?) immediately saw to this and applied a discount to the bill without us having to complain at all.
Shame the snow prevented us from making full use of the facilities on our second day as we had a long journey back, as the pool was lovely.
Overall a good value break away and we will definitely use Mercure hotels again in the future.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Karen M about Mercure Gloucester, Bowden Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BowdenHall, Manager at Mercure Gloucester, Bowden Hall Hotel, responded to this review
10 February 2012
Dear Guest,

Thanks for your time to submit your feedback to trip advisor and thank you for your kind comments towards our staff and facilities. Bowden Hall is truly a unique and beautiful building and I am thoroughly glad you agree. Sorry again for the error made to your restaurant order but glad our efficient staff was quick to respond. We hope to welcome you back to Bowden Hall in the future and hopefully the weather will be slightly better for you.

Kind Regards,


Gavin Jones
General Manager
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Southampton
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Far more than a Mercure”
5 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

I have stayed at this Hotel before, so when Mercure had a special offer and I saw Bowden Hall, I immediately booked.As a retired coach driver, I have used Mercure Hotels many times and always found them to be "fit for use". This Hotel is in a different class altogether! The location,staff,accomodation and food are all excellent.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bobkathybear about Mercure Gloucester, Bowden Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BowdenHall, General Manager at Mercure Gloucester, Bowden Hall Hotel, responded to this review
31 January 2012
Dear Guest,

Thank you for your kind comments and your time to publish your feedback. Myself and all the staff at the hotel are glad you enjoyed your time with us and exceeded your expectation as a Mercure Hotel. It is nice to hear all of our hard work is paying off. We very much look forward to welcoming you back in the not so distant future. Please keep looking online for some more great offers and discounts.

Kind Regards,

Gavin Jones
General Manager
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Rainham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great experience”
5 of 5 stars Reviewed 27 December 2011
2
people found this review helpful

Have, literally, just returned from a Christmas trip to the Bowden Hall. Everything from the room to the food and entertainment was superb. The Manager and staff couldn't have been more friendly and helpful, even when serving hot chocolate at 1am in the morning on our return from midnight mass. The Dining room was beautifully dressed for Christmas dinner.

The room was spacious and clean as was the rest of the hotel. Didn't have time to use the leisure suite, although this looked very well equiped.

Cannot recommend highly enough.

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask satisfied004 about Mercure Gloucester, Bowden Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BowdenHall, General Manager at Mercure Gloucester, Bowden Hall Hotel, responded to this review
4 January 2012
Dear Guest

I am very pleased to hear that you enjoyed your time with us over Christmas. Myself and the staff at Bowden Hall very much enjoyed sharing the festive holiday with you. Thank you for your kind comments towards the staff and hotel, we very much appreciate your feedback.

I hope to welcome you back to the hotel sometime in the future.

Thanks again,

Kind Regards,

Gavin Jones
General Manager
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Hampton
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Brilliant staff!”
4 of 5 stars Reviewed 17 December 2011

Our first room had ladybirds all over the curtains and insides of the window. It was December so most seemed to be hibernating, but some kept flying around which became quite irritating, so we requested a change of room. The staff could't have been more helpful, and changed our room immediately. The bar and restaurant staff we met for the rest of our short stay were all very helpful and very friendly.
The hotel itself has character, and our (replacement) room was comfortable and warm. The hotel's fitness centre is tiny with a few cardio machines, but the pool was ok and the sauna was good.
It was the staff that made our stay good!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask HamptonYZs about Mercure Gloucester, Bowden Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BowdenHall, Manager at Mercure Gloucester, Bowden Hall Hotel, responded to this review
23 December 2011
Dear Guest

Thank you for your feedback regarding your stay at Bowden Hall. Apologies again for your room but glad the staff at the hotel provided you with friendly, professional and memorable stay. We have a great team at the hotel and one that is always dedicated to great customer service so I am glad that came across during your visit. I am pleased that the character of the hotel was appealing to you and that your replacement room met your expectation. I hope to welcome you back to the hotel soon.

Kind Regards,

Gavin Jones
General Manager
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Additional Information about Mercure Gloucester, Bowden Hall Hotel

  • Ramada Upton St Leonards
  • Ramada Hotel Bowden Hall
  • Ramada Gloucester
  • Gloucester Ramada
Address: Bondend Lane, Upton St Leonards GL4 8ED, England
Price range (per night):* INR3,511 - 9,028

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Mercure Gloucester, Bowden Hall Hotel
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