Just back from our visit and found the hotel quirky and charming. We had a top floor room and it took a little time to get used to the sloping floor, but again this added to the charm.
The staff were very friendly and helpful, nothing was too much trouble - they even provided printed directions to the local pub!
Food in the restaurant was good, however they initially got my order wrong and when they brought my replacement, my partners meal was nowhere to be seen!
The waitress (restaurant manager?) immediately saw to this and applied a discount to the bill without us having to complain at all.
Shame the snow prevented us from making full use of the facilities on our second day as we had a long journey back, as the pool was lovely.
Overall a good value break away and we will definitely use Mercure hotels again in the future.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
Dear Guest,
Thanks for your time to submit your feedback to trip advisor and thank you for your kind comments towards our staff and facilities. Bowden Hall is truly a unique and beautiful building and I am thoroughly glad you agree. Sorry again for the error made to your restaurant order but glad our efficient staff was quick to respond. We hope to welcome you back to Bowden Hall in the future and hopefully the weather will be slightly better for you.
Kind Regards,
Gavin Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC