Right next to a sewage tank that over spills in to the car park.
Flies are around - food and restaurant service was only good on the day they were handing out a Customer questionnaire! Other days food was repetitive and I came away from the holiday with a tummy bug.
The guy cooking burgers outside dropped his cooking utensil on the floor then picked it up to serve! When he finished he poured the dirty water from the food containers over the wall into a children's play area.
We were an inconvenience to the bar staff - there wasnt enough people serving!
Positive points are that the beach is great and the cleaners work very hard to keep the bedrooms immaculate.

This was our very first All Inclusive & if this is the standard, it won't be our last. The hotel is immaculate in all areas and the rooms cleaned to a high standard every day. We were there in peak summertime & never failed to get 4 sun-loungers together. Our 14-year old boys were left to their own devices & explored the whole complex which was very safe. They met other kids of the same age group from all over Europe, joined in and thoroughly enjoyed the activities including archery, water polo, tennis, five-a-side football, beach volleyball & table tennis which were all very well supervised by excellent staff. Speaking of which, the entertainment team were sensational & interacted with kids of all ages like they were their own, nothing was too much trouble. The entertainment itself (after the early hours kiddy stuff) was on the whole enjoyable but you had to get there relatively early to get a table/seats, but not a major issue. The food was of a very high quality from breakfast to dinner & varied a lot. Burgers, hot-dogs, ice cream served daily mid-afternoon & drinks/water on tap. One little tip, book a table in the outdoor restaurant as often as possible to enjoy the cool sea breeze & lovely surroundings. The hotel staff again were excellent, to the point of putting a small bottle of complimentary champagne in the room for my wife's birthday - nice touch. The rooms were more than adequate for the time you spent in there, yes they could do with more storage/hanging space and another tip, make sure you keep the air-con on all day to keep cool. Only two minor niggles, there was no iron/ironing board in the room & going to the laundry room on a daily basis was a bit of a pain & you have to be on the ball when ordering drinks if you fail to tip when on AI, I did & got pretty good service, (my decision). On the whole I would recommend this hotel to anyone with kids & grand-kids of all ages. For couples wanting a relatively quiet holiday, stay at the Playa right next door (same complex). Having said that, we very rarely heard screaming kids (other than having a good time), the majority were very well behaved. My final tip, take a taxi from the airport which will cost you circa 50 euro but well worth it, (there's a Taxi rank 1-minute from the hotel entrance). Without doubt we would DEFINITELY return again.

Everything is white in the room, plus all the guests are white who were consistently staring at my girlfriend and me because we are Asians. If you are non-white, don't embarrass yourself to come to this hotel.

This was probably my worst holiday ever. I found the whole thing to be a mixture of greed, incompetence, mediocrity and lack of care and attention.

Our group consisted on my husband and myself and our 3 year old twins. We were booked to stay there from Monday 15 August to Thursday 26 August 2011. We were so disappointed that we flew home early on Saturday 21 August after 5 days. We would have left earlier but this was the first flight at a reasonable hour. The flights home were an additional cost.

In addition to the hotel, I place a large amount of responsibility for our poor experience at the door of our travel agent, Jesmond Travel in Newcastle Upon Tyne (Capdell Ltd.). They were given a brief and at a cost of £4,820 for this holiday, we feel failed spectacularly. Despite having a history of 10 years of booking business and family travel for us they are treating this complaint as if we are Joe Bloggs x 4 walking in off the street i.e. as if they’d never met us before and had no idea of our personal circumstances. They are unwilling to apologise or accept any blame for their incompetence and feel a gesture of 10% off our next holiday will make us feel all better. I have attempted to contact one of the listed directors for the company (Daniel Morgan of Capdell Ltd.) at his home address but my RD letter was returned as he failed to collect it. I feel companies like this have no place is the 21st century and I for one will not be surprised when this one closes it’s doors for good.

The main issue for us was there was no kids’ facility for under 4 years. You can play with your kids in the kids club but you can’t leave them to be looked after. We were told by staff that this is not the hotel’s decision but is Spanish law. I had thought this must have been why the holiday was so expensive but now I’m at a loss as to understand exactly what we were being charged for. The only other facility for kids apart from the pool (no slides, rings, nothing for them to play with in the water unless you buy it) was a pathetic little playground which had a moving bridge, a slide, 2 swings and something that went round and round. That was it.

The following comments are in no particular order and are not in order of merit….or lack of…

1. It took 3 hours to get to the hotel using the transfer facility. We waited an hour for stragglers (on the coach with no air conditioning) then we were the second last family to be dropped off. This is not an ideal situation for two bored 3 year olds. There was no toilet on the coach. We normally just get a taxi to the hotel but for some reason the travel agent booked the transfer for us so we assumed it would be ok. It is their job, they should have known better.
2. There was no one at the hotel to help with cases.
3. The receptionist who booked us in was worse than useless and gave us completely duff information.
a. We were told we needed to pay for our towels (??) and to collect them from the kiosk. On arrival at the kiosk (some distance away), were told we needed to go back to reception to pay…..To confirm, we had told her we wanted them.
b. We were told we needed to pay for the safe (??) only to arrive at the room to find you need a key for the safe….which you got at reception. To confirm, we had told her we wanted to use it.
c. She gave us a map and used it to show us how to get to our room. She told us (and drew on the map to demonstrate her instructions) to go down the hotel steps, to turn right, then right again. We followed her instructions which led us…..nowhere. This is with cases, children, bags and 35 degree heat. You don’t actually go down the steps at all. I think this must be some sort of in house joke.

4. The room cards didn’t work so a maid had to let us into the room and we had to trail all the way back to reception to get more. There are no internal telephones in public areas to facilitate you contacting reception.
5. The room was quite frankly dire:
a. It reminded me of a caravan interior circa 1972. It was light and dark peach and was horrible. The walls were peach painted woodchip and the sofa a sort of dark peach square on a pale peach background in synthetic material. I felt as if I were being punished.
b. The size was not what I would call generous. There were only 2 adults and 2 children in our group so I feel sorry for 4 adult groups.
c. The sofas doubled up as beds and were rock hard.
d. No shelf space in the bathroom so all your toiletries have to go on a tiny shelf above the toilet. Lovely.
e. No bath, only a shower. I had to take the cover off the drainage hole and pump it with my heel as it wouldn’t drain away quickly enough and I thought I was going to flood the room below
f. The dining chairs were rock hard to sit on and there were no seat cushions.
g. There was a mirror on a swivel arm in the bathroom which hits you just about every time you walk into the room
h. They give you glasses rather than plastic tumblers. Our kids broke one of the glasses on the first day and we were paranoid for the rest of our time that they were going to end up with it embedded in their feet
i. There were sharp kitchen knives kept in a child height drawer
j. There is no kettle or ironing board
k. There was 1 hanging rail in the bedroom of about 2 feet. There was supposed to be one on the other side of the wardrobe but it was missing. There are no drawers, only shelves at the bottom of the wardrobe. There is about 8” of hanging space in the kitchen area. Woefully inadequate.
l. The beds are on wheels and slide all over
m. The wallpaper was tatty and scuffed in places
n. The sliding door from the bedroom to the living room is glass
o. There is no information book in your room with the basics in like telephone numbers, opening times, fire procedures, facilities, local attractions, general information
p. The AC took about 3 days of being permanently on to sufficiently cool the room.
q. The wall lights each have a bundle of wires hanging from them which is a massive NO when you have young kids (and yes, they can easily reach them).
r. There are no stickers on the glass patio doors and my son ran straight into one. Luckily he wasn’t badly hurt, but he could have been.


6. The resort itself was poor:

a. There were no signs telling you where anything was until you actually got there.
b. There was a sewer smell outside our room which was quite disgusting. It wasn’t there all the time but it was there most days.
c. We were half board and there was nowhere to get anything to eat at 4pm. We were happy to pay but there were no facilities.
d. We ordered a beer, a wine and 2 glasses of water from a waiter. He brought a beer.
e. A small jar of coffee in the supermarket over the road (which to be fair, wasn’t affiliated with the hotel – that I know of anyway) was charging £6.95 for a 100g jar of coffee. There were no cheap local alternatives available.
f. The shop staff were ignorant, unfriendly and unhelpful. They looked like they would rather be anywhere else than where they were.
g. There were a lot of Germans and they behaved to stereotype, they hogged the sunbeds day in, day out. It just was not funny. The hotel sent out a memo advising that this would not be tolerated but I think this was just to cover them because NOTHING changed.
h. On one occasion the lift stopped about 4” lower than it needed to be.
i. There were no staff anywhere to ask questions. You had to trudge all the way to reception.
j. The dining room floor was a greasy dangerous ice skating rink. You had to walk on tip toes from a to b as it was so slippery. This was every day.
k. There are 7 or 8 narrow stone steps to the side of the front entrance with no hand rail on.
l. The children’s entertainment seemed to be the same show every night….and it was predominantly in German. I think I had maybe a dozen English words. Also, it bore no resemblance to the ‘advertised’ show.
m. The entertainment went on until 11.30 every night and it was LOUD.
n. The tiles by the pool are massively slippery when wet. I witnessed a few children fall over
o. They have a western themed children’s pay per ride of a carriage with 4 horses. When you pay your euro it plays a pirate tune! How sloppy is that?!
p. The food was average. The breakfast was between poor and average. The bacon and sausages were awful. The bacon particularly was like cardboard. The food wasn’t replenished after about 9.30 so if you’re a late riser…don’t look forward to breakfast!
q. 2 of the serving staff were very rude to me. On both occasions, all I’d done was to move some dirty plates onto either their serving stand or another table (after I’d waited a fair amount of time for them to be cleared away and nothing had happened). Both times I got a mouthful of backchat which was totally unnecessary. Luckily for them, I didn’t understand what they were saying because they spoke in Spanish.
r. I saw a few popcorn machines but no water machines.

The hotel dropped some sweets and gifts off for the children when they found out we were unhappy. Too little, too late.

The travel agents advised us we could have been moved to a different hotel if we'd complained to them at the time. However, our children would have still been under 4 so I fail to see how this would have helped.