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Grupotel Parc Natural & Spa – reviews, photos

5.0 of 5
Crta. Alcudia - Arta S/N | Playa de Muro, 07458 Playa de Muro, Majorca, Spain
Hotel amenities
Grupotel Parc Natural & Spa
Ranked #1 of 31 hotels in Playa de Muro
4.5 of 5 stars 71 Reviews
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71 reviews from our community

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Vienna, Austria
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Superb Beaches”
5 of 5 stars Reviewed 20 October 2010
4
people found this review helpful

We have spent a very pleasant week in this hotel in the first days of October.
The suite with sea view is really roomy and offers all the comfort. Having two bathrooms for two people is really great, you do not have to wait for the other and it results in more time to enjoy your holiday.
In the first evening we were disappointed by the reddish-brownish colour of the water flowing from the hot water taps. I have never seen something like this before! It was really dirty, not transparent, like coming from some very rusty old pipes. We complained the next day, and the thing was resolved, but it lasted 2-3 days until the colour of the hot water disappeared completely. One could see this on our towels too; they got dirty after each shower!
Regarding the hotel this was our only complain. The staff is friendly and everything runs as it is usual in TUI populated places. One could certainly state that their German knowledge is above the average German knowledge of the Viennese restaurant and hotel staff. But English was also ok for them; at the reception desk they spoke both at the same level. The guests were more then 90% German older pairs and some younger with small children. We were only one time to diner; nothing special about it.
We stayed most of the time on the beach, which is just between the hotel and the see. A pair of loungers and a parasol for a day is 8.50 EUR. The see was excellent for swimming; the sand is fine and white. The whole sandy beach is more then 10 km long offering excellent walks if the weather is not the best for sunbathing. The Natural Park is also worth a walk.
WiFi in rooms is by a local provider and costs 15 EUR a week. Connection quality was OK.
Transfer to/from airport is 50 minutes and 75 EUR (including tip).

  • Stayed October 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastbourne
1 review
5 helpful votes 5 helpful votes
“Great hotel & staff let down by menu and entertainment”
3 of 5 stars Reviewed 17 September 2010
5
people found this review helpful

Lovely hotel in quiet Playa de Muro 15 mins bus ride from Port Alcudia. Hotel, accommodation and staff were all very satisfactory. Poolside area very picturesque and relaxing with immediate access to beach. Resorts of Port Alcudia, Alcudia and Pollenca are in easy reach via regular bus service. Not much to do in local area to hotel. Hotel was predominantly taken up by German holidaymakers with Brits second. What lets this hotel down is the menu and evening entertainment. The food is of good quality but the menu hardly varies at all. Even though we were halfboard we decided to eat out for 3 of our last 4 days. The evening hotel can only be described as shocking! Very dull and very amateurish and very disappointing. All in all we had a great holiday and I have no hesitation in recommending this hotel providing you acknowledge the comments re food and entertainment. I do not believe this hotel is worthy of the title and extra cost of a thomson a la carte hotel and will think twice before taking up a similar option in future.

  • Stayed September 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“First class hotel and holiday”
5 of 5 stars Reviewed 18 August 2010
2
people found this review helpful

This was my first visit and I was not disappointed! From the warm and personal welcome on arrival in Reception to the friendly and helpful staff in the restaurant and bars; it could not be faulted. Our room in block 2 was spacious, exceptonally clean and well appointed with comfy beds and 2 armchairs and with the quietest air con ever.There was a good view of the pools from the balcony.The bathroom was also gleaming although the bath is a bit on the small side, which is a shame, as the bathroom is a good size and would take a bigger bath. The food in the buffet restaurant could not be faulted! Even on a 2 week stay the food varied each week and the variety of freshly cooked food was the best I have experienced and I have stayed in a good many 5* hotels in Europe. The beach is great too with safe swimming for everyone. I will certainly be returning!

  • Stayed August 2010, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Barbara187047 about Grupotel Parc Natural & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayle, United Kingdom
1 review
8 helpful votes 8 helpful votes
“Fabulous - top quality, high standards.....the place to be”
5 of 5 stars Reviewed 25 July 2010
8
people found this review helpful

To say we were worried about this holiday was an understatement. We booked based on last year’s plaudits and then discovered only one comment for this year (and it was negative) before we were due to travel. I even asked the travel agent to phone the local rep to check everything was alright!
Our worries were completely unfounded and we can honestly say this is the best holiday we’ve had yet. I hardly know where to start with the plaudits as I am gushing with them!
We stayed at Parc Natural for two weeks and flew back yesterday. This 5* hotel is the equivalent of an English 4*. From the moment we arrived everyone was incredibly friendly and this carried on throughout the whole fortnight from Reception staff, porters, housekeeping and the wonderful restaurant staff who quickly get to know your likes and dislikes.
We stayed on a half board basis and found the food to be tasty, colourful with a good variety. It’s a buffet style with hot and cold food available. We’re vegetarian and had plenty of choice and from what I could see there was plenty of choice for the meat eaters too and it was all beautifully presented.
They have three themed nights a week and there is also a menu that you can choose something from every night in addition to the buffet choices, also there was the option of eating at the Bistro (booking required) instead of the restaurant on certain nights but we chose to stick with the buffet. When I’ve travelled before, normally the food choices are the same again on the second week, not so here, for two weeks there was a different soup and other options every night and I was really looking forward to the homemade tomato soup coming around again!
There are three blocks of rooms. Block 1 is the main block above reception and the bar, block 2 is above the restaurant and has a glass covered corridor linking it to the main building and block 3 is at the end by the ocean and linked to block 2 by another glass covered corridor.
Our room ( Block 2) was spotless, very comfortable and the housekeeping service was impeccable. Not only did they come in the morning but there was also a bed turn down facility in the evening (& a chocolate on the pillow) and bins were emptied again if required and towels replaced. We were on an upper floor overlooking the trees at the back of the hotel with a partial sea view. It was perfect for us as it was very quiet even though you could see the road in the distance. We didn’t sit out on the balcony area very much as the circulating air temp was very warm. We slept with the air conditioning on every night which was very quiet and unobtrusive. Something that stood out, is that all the corridors have carpet (the rooms are tiled) and this reduces the noise of shoes tremendously if you decide to have an early night. Across the corridor the rooms overlook the pool area and the evening entertainment.
The evening entertainment had a good variety with a pianist one night and a male quartet singing in the genre of ‘Il Divo’ on another, Spanish flamenco dancers etc. The bar staff are very attentive as people drift out to find a comfy chair and table following their evening meal. They make a great Mojito cocktail too!
This is a predominantly German hotel with Spanish, French and Dutch guests too. We were among only a handful of British people and it was wonderful to be amongst a variety of different cultures. The towels on the sun loungers by the pool situation does happen and it’s accepted (the hotel provide pool/beach towels). It’s really not an issue as everyone does it but to be honest we didn’t use the pool at all, purely because the hotel backs onto a beautiful beach.
On this white sandy beach you can hire two sun loungers and a permanently sited parasol at a cost of €8.50 a day (charged by the council & not the hotel) You can reserve them but we didn’t as no matter what time of day we went down, we could always find a couple of sun loungers not in use. The sea at this time of year is like a tepid bath and is very shallow, so quite safe for children. You can walk metres and metres and still only be waist height! It also has a lifeguard. Due to the location of the hotel, this end of the beach is very quiet compared to other areas along this stretch of sand.
There are ‘pedlars’ that come along selling sunglasses and fake Louis Vuitton bags but a polite ‘No thank-you’ is all that’s needed. There are also people who come along offering a massage; I think they are Thai or Malaysian. I said ‘No thank-you’ the whole of the first week until I saw another guest having one of these massages. I then couldn’t wait for them to ask me if I wanted one!!
I have to say it’s the best head, neck, shoulders, back and arm massage I’ve EVER had and all for the price of €10!...... Wow! To have legs and feet done is another €10…..Wow! Money well spent, I wish I’d discovered how good they were in the first week of the holiday! Most of the massages are done by women and they are superb but the tall, quiet gentleman who is a gentle man was just wonderful. Look out for him.
I know a lot of people hire cars when they are away but to be honest we didn’t want the stress of map reading and concentrating on finding our way, we both wanted to enjoy the views, so we used public transport. For $1.25 you can go from Alcudia as far as Ca’n Picafort. That’s a price increase of 25 cents in the 6 years since we were last over there. Not bad!
The bus drivers are very helpful and conveniently yell out the name of the town they are stopping in so that you know you have arrived! We did several trips on our own rather than an organised one by the holiday company as the local transport was so easy to use and the timetables easy to follow. The main bus into Palma from Playa de Muro takes about an hour and 15 minutes and cost €5.35 each way. We did this several times so that we could be intrepid explorers! Palma, the old town is fascinating and the Cathedral well worth a visit. If you have the opportunity then jump on the city sightseeing tour bus. You can jump on and off as many times as you want and it takes you all around the city with an audio guided tour. One of the stops is Bellver castle……fascinating. In the harbour there are literally hundreds of very nice looking yachts.
Another day we caught the 8.30 a.m bus from Playa de Muro into Palma, walked out of the bus station and straight onto the Soller railway (go up the escalator out of the bus station & turn right) which left at 10.10. This is a must. This old train takes you up through the mountains to Soller which is a beautiful old town. If you want, you can catch the tram from Soller to Puerto Soller which travels past multiple orange and lemon trees. Puerto Soller itself is a very affluent port with some very nice looking yachts insitu. It’s a magical day out for grown ups and kids alike!
We thought we’d go for a bit of variety on the way back and caught a bus from Soller to Pollenca coming back through Alcudia to Playa de Muro. What we hadn’t realised was that this route goes all the way up through the mountains. The scenery was spectacular and the road hair raising at times. If you are of a nervous disposition then don’t sit on the front seats where you can see EVERYTHING!
A lot of people talk about Valldemossa when they go to Mallorca as a ‘must see’ place to visit. So, along we went (on the bus) and it was another ‘Wow’ factor moment. There are the tourist shops that are overpriced but get away from them,explore the back streets and prepare to soak up the atmosphere. Every single house has a wall tile outside depicting an image of Santa Catalina Thomas. This place is worth a day of your time rather than a ‘pitstop’ on the way to somewhere else. There is the ‘Real Cartuja de Valldemossa’ tour of the Royal Charterhouse and adjacent Palace. It’s about €9 each and worth every penny. The original scores of Chopin (who stayed at the monastery in 1838) are fascinating to see.
There are markets on most days and although we didn’t rate the one at Inca the last time we were here, I can say the one in Alcudia old town is well worth a visit. There are hundreds of stalls. There are the usual ‘bling bling’ and sunglasses/handbags stalls and then there are stalls full of every type of olive imaginable, fruit stalls that are a riot of colour, animated conversations, hustle and bustle as the locals buy their produce. It’s worth a visit for the atmosphere and photography opportunities and once you’ve done, then have a walk around the old balustrades and walls that used to protect the old town. The church is worth a visit too. If you want a bite to eat then we can highly recommend ‘Sa Caseta’ which is a pizzeria in a quiet square just off of the main hustle and bustle route behind the town hall. Very nice handmade pizza, relaxed atmosphere and the sangria wasn’t bad either!
I’ll finish by talking about the National Park opposite the hotel (S’albufera de Mallorca) It’s free to go in but you do need an ‘permit’ stamping when you get down to the information office which is actually just a leaflet telling you about the place. We went twice in the two weeks, the first time we walked and went into all the hides. Amazing……the variety of wading birds there are a joy to behold. We saw a turtle sunning itself before disappearing back in the water. It’s very hot and humid so take at least a litre of water per person. There are 3 identified walks with number 1 being easily achievable and number 3 being very long (approx 11km).
After being very impressed with the open space and wildlife on foot, a few days later we decided to hire bikes and cycle around the park. We hired bikes from Wheels Sport (turn right out of the hotel, walk over the bridge and they are situated on the left hand side just a short way down) at a cost of €10 per bike and no deposit required. The bikes are in very good condition too and you’re given a basket and bike lock.
The cycling was fantastic, we covered so much more ground as we pedalled our way around the whole of Walk 3 which took about an hour. We saw ‘quaint’ houses, grape vines, a field of tomatoes and the funniest thing of cows with large white birds perched on their backs!! We enjoyed it so much that we went back in later in that day and did the whole thing in reverse. Be warned the gates shut promptly at 6pm but it’s not a problem because if you’re on foot then you can side step the gates and on the bikes, just lift them over like we had too!
I could go on and on with this review as we had a great time and loved being on the island for those two weeks. If you’re looking for quality, friendliness & high standards then Parc Natural Hotel is the place to be. We’re not sure how we’re going to top this holiday as for us, the hotel, facilities and the exploring of the local area and culture that we undertook far exceeded our expectations. Put simply, it was a fabulous holiday.

  • Stayed July 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Midlands
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Excellent hotel and relaxing holiday”
5 of 5 stars Reviewed 23 July 2010
2
people found this review helpful

Stayed on a B&B basis for a week in July. Overall excellent experience. Booked standard room overlooking reception, but no problems with noise etc. Room was spacious, with only issue was the size of bath, which was on the small size. Facilities were excellent with a large pool and the hotel adjoining a lovely beach. Food was excellent - breakfast was a mouth watering experience. We ate out most nights in Alcudia, but did have an evening meal in the hotel which was wonderful. Staff were always very friiendly and wiling to help out with any issues. We travelled into Alcudia most days with a bus stop directly outside the hotel. The bus rides were an experience with passengers packed in and the drivers very friendly - a totally different experience from tarvelling on buses in the UK. Restauranats in Alcudia were typically tourist and it is worthwhile looking further afield to sample good food. We found the El Cuate, a Mexican restaurant just off the main tourist area where the staff were very friendly and served excellent food at reasonable prices. Opposite the hotel is "Parc Natural" which is worth a visit if you are into the natural environment and bird watching.Also wothwhile is a visit to Alcudia old town to view the old church and the archaeological dig.

Overall, an excellent hotel to stay and we are planning to return next year

  • Stayed July 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Grupotel Parc Natural & Spa

  • Grupotel Parc Natural Hotel
Address: Crta. Alcudia - Arta S/N | Playa de Muro, 07458 Playa de Muro, Majorca, Spain
Price range (per night):* INR12,818 - 26,193

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