We first visited the Garden resort four years ago on the recommendation of friends and had a thoroughly enjoyable week, so much so that we wanted to return the following year, only to discover that Thomson's no longer offered the holiday, nor did any other tour operator. So we were delighted when we stumbled across the holiday being offered by Cosmos and decided to book immediately.
It was nice to return. And of course our children, being 6 and 8 adored the swimming pools. Which brings us to our first niggle. Probably because it was towards the end of the season, but the pools, particularly the bigger one, were rather grubby and in need of a lick of paint. More disturbing was that the bigger pool turned an ominous shade of green in the middle of our stay, and whatever chemical they added to kill the, what I can only assume to be, algae, made swimming in the pool impossible because of the burning sensation to the face. And given the lack of swimmers it was evident that we weren't the only ones who suffered! Luckily the smaller pool didn't suffer from the same problem, so the children were kept happy!
Staff: I totally agree with another reviewer who commented that the bar staff were rude. We tried on all occasions, out of courtesy, to order in Italian ... and generally got surly replies. The cleaning staff were all very friendly, as were the staff in the main restaurant. The reception staff, depending on who you got, were a mixture of the two extremes!
Food: We thought the food, given that it was being produced on an industrial scale, was excellent. The salads were all all pretty samey from day to day, but everything was freshly produced. Although the restaurant was descended upon by about 300-500 at mealtimes there was never really any waiting time, and everything more or less worked like clockwork. It was also good that the pizza restaurant stayed open until 1030pm, for a little snack before bed!
Entertainment: to be honest, although the 'animation' staff more than tried their best, the entertainment, particularly the evening show, was fairly mediocre. Obviously they were catering to a mostly German audience, which perhaps might explain a difference in sense of humour. The shows from four years ago were much better!
Other gripes: on the last two days of our holiday the hotel suffered powercuts. The first of those two days the water in our room turned brown and the stench the next morning of sewerage was quite unpleasant. On asking the reception what we should do we were only told everything will be ok in one hour, which, to be fair, it was. But we were put off using the water in the room for the rest of our stay.
Final word: It seems a fairly negative review ... but we did have a good time, and will return. Just disappointed the standards have slipped from our first visit - and taking the icecream out of the all inclusive (apart from at lunchtime on the beach), is a real travesty! Now hope that by leaving this review that someone 'on high' at the Garden Resort will read this and try and make the necessary changes to bring the resort back to its former glory ... oh, and Cosmos, please, please, please change your tour rep next year, the one for 2011 was hopeless!
- Garden Hotel Calabria
- Garden Hotel Acconia Di Curinga
