Ive travelled extensively over the years. Therefore this review is from a traveller who knows a good thing when she sees it, reading this review may be the best thing you do. Its 100% honest and impartial and am not connected to the travel industry at all.
I highly recommend the Village resort. Its quiet, surroundings are beautiful, a five minute walk to beach (fact not fiction - cross over road and over the lake) and staff are not over bearing.
We loved the Village Resort, however we encountered only one problem the whole visit (on the actual day we checked in). When making the booking we requested not to be near any stagnant water. We arrived to find they’d assigned us the end villa next to the spa. Some Tropical Villas have a water feature in front of them; however the water was very stagnant (unpleasant to say the least, no way we could have relaxed outside if we’d sat outside that).
The Manager was quickly summoned and took concerns seriously and dealt with them effectively. We asked if there was any way we could be moved to a new villa not near the water feature pointing out it was stagnant and we'd specifically requested not to be near this.
The Manager acted promptly and efficiently. After re-jigging we were moved to another villa which happened to be a pool villa (upgraded at no extra cost). We didnt expect this as we just wanted to be away from the water feature and would have been happy to have been moved a short way from this. The manager explained she wanted us to be happy during our stay and if we were happy then she was happy.
The Manager explained the water filters in the water feature had broken down some time ago and that she would take action to rectify this issue once and for all.
Sure enough, within a day the water feature was drained fully and thoroughly cleaned. It looked so much better, had new rocks placed in bottom instead of water, didnt smell and looked nice resulting in the feature being 100% better for the few guests whose villas were near it.
We were extremely impressed how quickly this was done (though I think something eventually had to be done given previous comments of this in Trip Advisor).
Just give this place a chance, it really is a lovely place especially for couples, you will not regret it!
The breakfast buffet was lovely, plentiful, with lots of choice, food was fresh and re-filled often and also upon request. Staff were friendly, attentative whilst not overbearing. Mam (one of the Managers) was exceptional in her duties seeing that guests were happy each day. Anu and the breakfast team were great and so was Pu from housekeeping who was exceptional in her care and attention (Pu would make and leave the most amazing animal shapes made out of towels on the bed every other day e.g. elephants, crabs, rabbits etc). Pu was extremely friendly and we appreciated her care and hard work. She always smiled.
So give this excellent resort a go! A top resort, very romantic, quiet and with a great location. Give it a go!!!
- The Village Hotel
- Village Hotel Karon
