The hotel claims to have a shuttle service to go to the beach and down the city, but the shuttle operates only at specific hours (10am, 12pm, 2pm, 4pm, 6pm, 8pm and 9.45pm).
If you want to leave the hotel (or go back to the hotel) at other times, you can't or you will be charged! Besides, when you use the shuttle you have to tell the driver at what time (between the specific hours mentionned above) you want him to pick you up, which is not very convenient as you don't necesseraly know how much time you want to spend outside.
They were 5 of us, and sometime the shuttle was actually only a normal car, which can accomodate only 4 persons + driver!
And because the hotel is quite some distance away from ... everything, if you want to have lunch or dinner outside (which I would recommend), you basically have to use this shuttle service...!
The service is poor and staff is not friendly. Everytime you ask for something, it seems like you are bothering them! They always manage to have this little word that will just upset you!
The bathrooms stink. The beds are very stiff. Breakfast is very average, nothing to get excited about.
In brief, I would not recommend this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
We apologize that the shuttle service did not meet your expectations. We have revised our pick-up policy to return for guests who missed their scheduled pickups. After our moderization expansion project we will substantially increase our shuttle service. Due to mechanical difficulties, our regular shuttle the "CC Mobile", was being repaired so we temporarily used a regular automobile. With regards to your complaints about lack of friendliness and lack of service, we wish you would have advised us when you were staying with us and also had been more specific as we are very accustomed to our guests saying the opposite. As we have many repeat guests, we hope what you experienced was some form of miscommunication. Without specifically advising of your disappointments it is difficult to take corrective action. After our renovation we will replace all beds and modernize the entire property. With regards to breakfast we are pretty explicit on our web page as to what you can expect to be served and by the vast majority of accounts we provide a nice selection for a very fair price.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC