I was very impressed with the location, food and the friendly service. We had a great suite with lots of room, the beds were very comfortable and had large bathroom. The atmosphere is very friendly and it’s located in a great area of Lisbon, close to everything. I look forward to returning soon!

The hotel was lovely, very clean, has parking, with a good breakfast area and fabulous rooms.
The views from the hotel are amazing - the hotel also has a swimming pool.
Only drawback is that it is on a main road - although we were never bothered by the noise, but it is worth mentioning.

I travel extansively on business, and have to say that this was the worst experience I have ever had. My company rented the conference room at the hotel and booked my room there for 4 nights. I believe that we got some of our money back because it was so poor.

Overall, I would never go there again, for work, food or to sleep. The person from my company that booked it had been there for a meeting 8 years ago and thought that it was nice...he was extremely apologetic to everyone at the end of the week. Every interaction with the staff was as if they had something better to do, and had absolutely no idea who you were.

Negatives
-Overall service is terrible
-Staff couldn't care less about guests
-Hotel has a dog that barks all night, I think it's a German Shepheard. When I called the front desk to complain...see previous point
-Hotel is directly next to train tracks, train runs from before I wanted to wake to after I wanted to go to sleep
-Beds old and uncomfortable
-Decor circa 1976
-Furniture beat up, tears in sofa and rug
-Coffee service for meeting was consistently late

Positives
-View from terrace/pool is great
-Restaurant has great food if you don't mind the terrible service

Forget the past ! The XIX Sec.,The countess' home.
Now, you have a wonderful hotel with comfort in the beach.
If the sun shine and it is the summer time, this is the hotel.
Excellent room and shower.
Good veranda with table and chairs.TV.
Kitchen for you to do your own tea.
Free parking.
Breakfast OK.
Nice staffs.
Relax, you are in Portugal.
Paço d'Arcos is here...