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Sugar Palm Resort & Spa – reviews, photos

3.5 of 5
20/10 Kata Road | Kata Beach, Kata Beach, Phuket 83100, Thailand
Hotel amenities
Sugar Palm Resort & Spa
Ranked #16 of 39 hotels in Kata Beach
4.0 of 5 stars 364 Reviews
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364 reviews from our community

What travellers say about this hotel
  • Pool access room(9)
  • Buffet breakfast(5)
  • Friendly and helpful(5)
  • Very good(5)
  • Short walk(4)
  • Great location(4)
  • Free internet(3)
Traveller rating
    94
    177
    57
    21
    15
Only show reviews for Family (31) | Couples (121) | Business (3)
Date Rating
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“A Pleasant Surprise”
5 of 5 stars Reviewed 6 January 2012

We arrived late at night due to aircraft delays - they were not troubled by this one bit - however I did email them and advise that we were on the last flight in from Kuala Lumpr and this may occur.

The position of the Resort is fantastic - not far to buses, taxis and the beach and at very good prices.

We had a great time here the staff were honest and as usual we spoil them when we leave.
The hotel is at the end of short side street and as a consequence there is no road noise.

This short side street contains a couple of very popular restaurants that were always well patronised.

A very nice Thai massage parlour was just outside the hotel and it has been beautifully decorated and the massages are good as well.

During my stay I had bad knees and trouble walking so it was not difficult to get the massage needed to treat/help the healing process and was easily explained. The restaurants being handy alleviated the need to walk too far for food.

The 711 just around the corner has good prices and I have never experienced a busier shop than this one - avoid going at meal time.

As usual the pharmacies are handy just in the next lane.

All in all the Sugar Palm Resort offers great value - book at the end of the low season to get the bargain prices.

There are many options of sight seeing/tours to list here our Resort as do most others, has a Travel Advisor and there are many tours on offer.

The Red Sailed Junk (June Bahtra Cruise) is a day out on the water and in the cool shade on the deck along with great food and being spoilt by the crew is a day not to be missed.
As with most tours you are picked up and delivered back to your hotel.

Monkey school is also a nice half day experience you will never forget.

Elephant trekking is a bit rough on the down hill stretches, may not be for the senior citizens.

Fanta Sea Elephant Show is a great evening - take the package with the meal option as it is well worth it.

Many elephants large and small plus the design and beauty of the complex presents many picture opportunities.

Simon Cabaret Show is a lady boy show and is fantastic as well - when you leave the show don't agree to have your photo taken with a lady boy as they demand a large tip. Feel free to take all the photos you want as this doesnt seem to cause an issue.

Room Tip: I akways think off the ground floor is best but at this resort you can book a pool side room with a...
See more room tips
  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bunter22 about Sugar Palm Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Accommodation is more about what you do with it.”
4 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

Arriving after a 10 hour flight 12 pm tired and just wanting a bed, I was led through the building to my room, expecting a luxury room over looking the pool I was disappointed, I was in a room with no view, the room in its day was good , but fast forward 10 years it was tired, but I didn't let myself get carried away and think badly of the hotel, in the morning heading down to breakfast I was met by every staff member with a smile, the food was good and plenty of it, the only misgiving was the abundance of rude Russians treating the staff like crap, and taking enough food to feed and army then not eating it. The hotel is just across the road from the beach, and a huge selection of restaurants and cafes. I am pleased with the hotel the staff and the location.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mrprince about Sugar Palm Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Minimalist Room Design”
4 of 5 stars Reviewed 22 December 2011

Stayed for 3 nights, Kata beach is a good location for those who prefer less hectic place. Close to Patong Beach around 20 mins driving. The hotel itself is hard to locate, you have to look for it very carefully as there are a lot of signage along the road. Look for Mali restaurant, it is just around the corner. I can say I really love the room, modern and stylish design. The staffs are very helpful and don't forget to tipped them

  • Stayed January 2011, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sasyraf about Sugar Palm Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandar Seri Begawan, Brunei Darussalam
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Worth every cent”
4 of 5 stars Reviewed 21 December 2011

Booked for a night through Agoda. We were traveling from Patong and our taxi driver did not know the location of this hotel. Had to stop and ask the locals. Check in was efficient and a staff accompanied us to the room and showed us how to use the safebox. We messed it up and called the receptionist to get someone to fix it but they never came. Room was very spacious, had a balcony overlooking the swimming pool. The bathroom was complete with bathtub and shower. There was a sliding window next to the bathtub so you can watch tv while taking a bath. The hotel is within walking distance to Kata beach. There were massage parlour, tattoo parlour, cafe, travel agency, convenience store around the hotel. There was a pancake stall which makes the best thai pancakes just infront of the luxury hotel across the street. The only downside, by night the area would be dead. There wasn't much entertainment and you had to walk to Karon area for a little entertainment. However Kata Beach is mostly recommended for families and those seeking peace and relaxation so if you want rowdy nightlife, you should stay in Patong.

  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask amaldalilah about Sugar Palm Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johor Bahru, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“not bad, could be better”
4 of 5 stars Reviewed 14 December 2011

Location : not the most happening spot @ kata beach, but good enough.

The good :
- Friendly staff
- a mac mini and dvd player in the room,
- wifi

The not-so-good :
- wifi - Dont dream of streaming movies!
- washroom - not dirty, but could be cleaner
- washroom - where's my shaver?
- airport transfer - 1000baht, thats the 'standard' rate. (so get a cab yourself and bargain it down)
- pool access room (or generally all room) : some room is right in front of the lobby area.

complaint :
if you book this hotel online (3rd party website), probably you might want to double confirm with the hotel itself before you arrive. (we had some hiccups)

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Rob L about Sugar Palm Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sugar Palm Resort & Spa

  • Sugar Palm Resort
  • Sugar Palm Hotel
Address: 20/10 Kata Road | Kata Beach, Kata Beach, Phuket 83100, Thailand
Price range (per night):* INR2,118 - 7,245

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