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Quality Hotel Apollo International – reviews, photos

4.0 of 5
290 Pacific Highway | Newcastle, Charlestown, New South Wales 2290, Australia
Hotel amenities
Quality Hotel Apollo International
Ranked #1 of 3 hotels in Charlestown
4.0 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    14
    21
    4
    1
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Date Rating
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
“nice comfortable hotel”
4 of 5 stars Reviewed 3 January 2012

We stayed in one of the new rooms recently built but unfortunately the garden room promised didn't exist as it is now a building site.This will be a very nice hotel once the building work is complete.Our room was excellent apart from the view, would suggest that you check at the time of booking that your room isn't overlooking the building site.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sanfoin about Quality Hotel Apollo International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at Quality Hotel Apollo International, responded to this review
17 January 2012
Thank you for your review. We note your comments about the building works. It is unfortunate that there was an impact on your view but, on the other hand, our guests have not generally been disturbed by the building works, which are almost complete. Within a few weeks our new wing will be open, and all our existing rooms will have been totally renovated. We look forward to welcoming you back again, and assure you of our commitment to service and quality. With regards Operations Director
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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Stay here if you want an early start.”
1 of 5 stars Reviewed 19 December 2011

i was worried when we arrived to the construction site that was the carpark. I was more worried when we got to the room and the room next door WAS the construction site. Work started at 6.30am and so we were thus awaken at 6.30am. We were not warned of this when we booked the room a few days before. We were not offered a discount upon complaining. We were offered an insincere nod of understanding and I guess the same will be given the next day to the next person who stays in that room. Once they have your money the dont give a damn anyway!

  • Stayed December 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ronno65 about Quality Hotel Apollo International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at Quality Hotel Apollo International, responded to this review
21 December 2011
We refer to your review. We are most apologetic that you were disturbed so early and that your perception was that we were insensitive to your complaint. Obviously we have done our best to ensure minimal disturbance of our guests, but it is not always easy to micro-manage the builders. However, in the light of your complaint, we have put in place procedures to ensure that our guests are not disturbed so early in the morning. In regard to your commment about the lack of acknowledgement by our front desk of your complaint, can we ask you to please contact our General Manager, David Ingleton, on 4943 6733, who would like the opportunity to discuss the matter with you and, hopefully, make amends. We pride ourselves on service and professionalism and we take your complaints very seriously. Again we apologise and wish you a pleasant Christmas and a happy new year. With regards Operations Director
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Australian
Senior Contributor
23 reviews 23 reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Good hotel for business”
4 of 5 stars Reviewed 7 December 2011

Stayed at this hotel for two nights to meet some of our clients from central NSW. The staff was very friendly, the rooms were very good as was the resturant. There is a lot of construction work happening at the hotel, but this did not bother any of us (we had five rooms) and it was not noisy. We used the hotel's meeting room and it was fine. i would go back again.

The hotel is on the opposite side of Newcastle from the airport so I would recommend hiring a car if you flying in. It is also a far deistance from the centre of the city centre.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jpflying about Quality Hotel Apollo International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at Quality Hotel Apollo International, responded to this review
11 December 2011
Thank you for your review. We appreciate you taking the time to post your kind comments. We value your comments and look forward to welcoming you back again soon. Within a few short months, our hotel will consist of 44 new rooms, and 50 totally renovated existing rooms.We acknowledge that we are a fair distance from the airport, but Charlestown is a commercial and retail hub of Newcastle and is very centrally located. Warm wishes for the festive season. Operations Director
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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“4th stay @ Apollo”
4 of 5 stars Reviewed 25 November 2011
1
person found this review helpful

I spent 4 nights at Apollo.My first night i arrived it was pouring with rain and very windy. The room i was in had and internal door and one to the balcony which most of the night i could hear a whisteling nosie from the wind,so no fault of the hotel.On my request I was then move across to the new renovated side of the hotel.Room was beautiful,nice decor and decent size.I had the first room on the right of the entrance just past the glass door in the main foyer.The only bad thing was everytime someone walked thru you could hear the door slam.When this starts from 6- 6.30 every morning it gets a bit much.There was also a fair bit of noise from the workers due to the hotel getting extended,id read a review and was pre warned about this but it started way before the 8am id read.
Had serveral meals both Dinner and breakfast all was perfect except for one morning my eggs were extremly stale,this was re done and brought back to my room.On checking out i was advised that i was not charged for this which i thought was very nice considering they had remade it and had a nice breakfast in the end.Scotch fillet was cooked to perfection id reccommend that with mushroom sauce.
All staff were very nice and pleansent Michelle was great and extremly friendly.Will be back again,I'll just request a room at the end of the corridor. :)

Room Tip: Request a new renovated room.
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  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Zietta04 about Quality Hotel Apollo International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at Quality Hotel Apollo International, responded to this review
28 November 2011
Thank you for taking the time to write your review. We have taken steps to ensure that there is no repeat of the banging door problem or the early start by the builders, and we apologise for having disturbed your sleep. We look forward to welcoming you back again and, hopefully, there will be no repeat of the problems that have described. Thank you again for your constructive feedback. Warm regards - Operations Director
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sydney
2 reviews
“Wish there were more like this....”
5 of 5 stars Reviewed 20 November 2011

From the moment I rang to book, to when we checked out after a (too) brief stay, nothing was too much trouble for the lovely staff of this hotel. They were outstanding - even reprogramming the Foxtel sports channel so this cricket tragic family could watch the Test match! (Which by the way - they did without us asking after having a brief conversation when we checked in about our passion for the sport - which was also our reason for the stay in Newcastle). Our family room was spacious and comfortable - even with three teenagers, with a lovely view over the pool and the bush. Even though there are major renovations underway - it did not impact on our stay at. all. Breakfast was delicious and the late Sunday checkout a bonus for the one non-cricketing member of the family who could stay behind and enjoy the facilities. Perhaps these good people could take over Telstra and teach them a thing or two about service! We will be going back and I have already recommended it to another couple heading that way soon.

Room Tip: Ask for one with a view over the bush and pool.
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  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask blpa321 about Quality Hotel Apollo International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at Quality Hotel Apollo International, responded to this review
22 November 2011
We thank you for taking the time to write your most generous review. Our General Manager, David Ingleton, has infused his team with a culture of service far beyond the norm. This positive feeback is most gratifying, and we are most appreciative of your comments and your recommendation of our property to others.
As you know our new rooms are coming on line progressively and, within the next few months, we will have 94 sparkling new, contemporary rooms. The excitement, amongst our team at the hotel, about the renovation and expansion is palpable, and they look forward to extending their hospitality to you again - hopefully soon! Warm wishes - Operations Director
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Additional Information about Quality Hotel Apollo International

  • Quality Inn Newcastle
Address: 290 Pacific Highway | Newcastle, Charlestown, New South Wales 2290, Australia
Price range (per night):* INR9,251 - 12,818

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Quality Hotel Apollo International
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