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BEST WESTERN PLUS Garden City Hotel – reviews, photos

4.5 of 5
55 Jerrabomberra Avenue, Narrabundah 2604, Australia
Hotel amenities
BEST WESTERN PLUS Garden City Hotel
Ranked #2 of 2 hotels in Narrabundah
3.5 of 5 stars 45 Reviews
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45 reviews from our community

    Trip type
Traveller rating
    5
    18
    16
    4
    2
Date Rating
Vancouver
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Things go missing here”
1 of 5 stars Reviewed 8 February 2012

This review would have been somewhat different hadn't the events that happened after I checked out didn't unfold. It was my birthday weekend away and we headed to Canberra for 4 days. The stay was nice enough, rooms clean etc... but I left my leather jacket in the cupboard and didn't realise on returning to Melbourne I had left it there. I rang the hotel and they asked the Housekeeping Manager, checked lost-and-found and couldn't find it. They took my details but I have a strong suspicion the jacket is gone. Who took it I don't know, all I know I'm minus a jacket. So if you are planning on staying in this hotel make sure you take all your belongings with you.

  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask zzzzzzzzzzzen about BEST WESTERN PLUS Garden City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenCityCanberra, Guest Relations Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review
8 February 2012
Dear zzzzzzzzzen,

Thanks for taking the time to post your comments online. It is great to know that you found your stay itself to be enjoyable and our rooms clean.

In relation to our lost-and-found procedure, all items left in rooms are logged and stored for a long period of time so that we may reunite possessions with their owners. On a daily basis we (as do all hotels) collect items ranging as far and wide as hairbrushes, iphones, walking sticks, books, medication, clothing, jewellery. Regrettably, it appears that the item in question was not left at the hotel and could not be found by either our housekeeping staff, Executive Housekeeper or General Manager, all of whom personally checked and double checked the room itself and our lost property storage.

Our General Manager did speak with you at the time that you called to enquire and would be most happy to address any further concerns with you. Thanks again for posting your comments.

Kind regards,
Ryan
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Australia
Senior Contributor
22 reviews 22 reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
“Value and functional”
3 of 5 stars Reviewed 4 February 2012

Got a good online rate so was curious as to how this motel experience would pan out.

The Garden City is proximate to most attractions in Canberra. It is an unremarkable building set back on a service road. The road is not unduly busy so traffic noise isn't an issue.

Staff were okay. The dining looked fairly 'motel' generic in look, menu choice and pricing. Better can be found relatively (a short drive) nearby. The pool is marooned in a concrete and brick courtyard looking quite uninviting.

The building and layout is quite utilitarian - almost Soviet in style with empty hallways heading off into the distance. The room was quite nice with a massive air conditioner to keep the hot weather at bay! Bed comfortable, furnishings and bathroom unremarkable. Parking was tight with some having to park out on the road.

In short functional, good value but not particularly memorable. Sometimes that's all you need!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask AussieHolidays about BEST WESTERN PLUS Garden City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenCityCanberra, Guest Relations Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review
8 February 2012
Dear AussieHolidays,

Thanks for choosing to stay with us and for taking the time to post your feedback online.

I am glad to know that you enjoyed your stay and found our hotel to be great value, clean and quiet with comfortable beds. Your comments in relation to the design of the property have been noted and are valued.

We hope to welcome you back again in the future.

Kind regards,
Ryan
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Sydney, Australia
Senior Contributor
38 reviews 38 reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
“Great stay - on my list of hotels to stay again!”
4 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

We booked this hotel as a mystery deal with Wotif and were pleasantly surprised. We stayed one night during a recent trip to Canberra to see the Renaissance exhibition at the National Gallery. The room was clean, a decent size and included a flatbed TV screen and Iphone docking station. The bathroom was small but what you would expect - after all you don't live in there. Check in was fast and effiicient and a pleasant surprise was being handed a small carton of fresh milk for tea and coffee rather than the revolting UHT.

After reading the previous review I can't believed that I stayed at the same place. However, this review I would have discounted anyway as it related to a stay 2 years ago. I prefer to post promptly and read recent reviews when making decisions about whether or not to stay at a place.

I would stay here again when I next visit Canberra.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ozjamboree about BEST WESTERN PLUS Garden City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenCityCanberra, Guest Relations Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review
29 January 2012
Dear Ozjamboree,

Thankyou for taking the time to review your stay with us here at BEST WESTERN PLUS Garden City Hotel.

We appreciated your kind comments and we are very pleased to know that you enjoyed your stay with us.

Thanks again, and we look forward to welcoming you back to Garden City Hotel, Canberra, in the future.

Kind regards,
Ryan
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Perth, Australia
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Pleasantly surprised”
5 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

I was pleasantly surprised by the quality of the rooms and amenities. Excellent value for money. The staff are friendly and took the time to leave me a long voice message on my mobile explaining how to obtain my room card in the event I arrived after the Reception had closed. Would definitely stay here again. My room was nice and clean, the bed was comfortable and the price was right. I have stayed in 4 star hotels that did not offer as much and which were much more expensive. Great find in Canberra !!!

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask AustinPowers2010 about BEST WESTERN PLUS Garden City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenCityCanberra, Guest Relations Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review
29 January 2012
Dear AustinPowers2010,

Thanks for taking the time to review your stay with us here at BEST WESTERN Garden City on Tripadvisor.

It is fantastic to know that you enjoyed your time staying with us and found our value, rooms, cleanliness and service to be of such a high standard. Your comments are sincerely appreciated.

Thanks again and we hope to welcome you back again soon.

Kind regards,
Ryan
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Broadbeach, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Comfortable stay”
4 of 5 stars Reviewed 10 January 2012

Booked here for the weekend of the car show- Great deal compared to everything else in Canberra that weekend. This review is in keeping with the value for money for this stay.

Was a bit concerned after an experience with BW in Thailand- but took comfort in the tripadvisor reviews. Thanks fellow reviewers.

Hotel is located slightly out of the city centre but this was not a problem because everything was a short drive away from any point anyway.

Hotel provides free open parking. Check in was not problem. The staff were gernerally pleasant and helpful.

The room we had has been totally refurbished - possibly only the doors were retained. (note to hotel - bathroom ceiling paint was missed though). Definitely not a patch up refurbishment. Very neat, clean and comfortable. Large dresser joinery, large mirror, couch, table and chairs, plenty of drawers etc. Safe, iron, hairdryer, fridge, kettle in room. Large TV with foxtel. (only stating because when we booked (wotif) it was listed as Motel and we did not know what to expect)

Unfortunately noise from the corridoor carries into the room a fair bit.

Room was well cleaned. Shower only - no bath. Toiletries larger than usual- not topped up on second day. As Ally1066 said- the toilet paper is the single sheet dispenser type.

Would stay here again if i had to.

Room Tip: Probably avoid a room near teh corridor entry - likely to have a lot of noise.
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask RickyB_DBN about BEST WESTERN PLUS Garden City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenCityCanberra, Guest Relations Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review
29 January 2012
Dear RickyB_DBN,

Thanks for taking the time to post your review on Tripadvisor.

We are glad to know that you found your stay with us to be great value. Our aim is to provide quality facilities and service at affordable prices.

It is very pleasing to know that you enjoyed your room and its recent refurbishment. As you mention, our refurb was total and complete - all fittings and fixtures were removed and replaced in the vast majority of rooms.

If you are returning to Canberra, we would love to welcome you back again in the future. Please don't hesitate to ask for a room at the end of our corridors when booking. We do our best to meet such requests, and this will help minimise any noise as other travellers move past your day.

Many thanks and kind regards,
Ryan
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Additional Information about BEST WESTERN PLUS Garden City Hotel

55 Jerrabomberra Avenue, Narrabundah 2604, Australia
Price range (per night):* INR7,245 - 13,097

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