My wife and I stayed at Hacienda Juanita in January of 2003, our stay then was very nice, service was great and the rooms were charming. We used the old side of the hacienda and loved it, no television no phones, we got exactly what we went there for, REST. Fast forward to our stay in September 2010. The rooms are in shambles; the beds feel like they are made of rock and the pillows feel like flat tires. Service was terrible, only one employee at night to handle the office and the restaurant. This hacienda is a beautiful place full of nature and history, but until the owners do something to bring it back to what it was a few years ago, I would not recommend it. You will waste your money.

Just to clarify, I Live in Puerto Rico and have stayed in Motels, Hostels, Resorts, Hotels and Villas. For some time my wife planned a getaway for the both of us. and what better ocasion that my birthday!!, It was a surprise and my wife call them on friday. It was like an adeventure until we get to Hacienda Juanita next saturday. Then it was a nightmare. first the room published in the brochure and internet were not the same as advertise. we check the only 2 rooms available at the moment. both were filthy and the electric power does not work in the first one, the second still have clothes and stuff from somebody that was not in the room. Did I menthioned Filthy? CHeck the photos of the pool and the romantic fountain that they have. I think they believed that mosquito water pond is a turistic atraction. we returned to the desk and the employee told us that she have to check with her boss for the authorization for the cancelation. We waited almost an hour for the manager (Maria E. Canovas) to return the call. the employee have to call her 5 times after this and the manger accept to speak with us after she notices we were calling the police. She get upset because I told her that the room and facilities were not as advertised and I want to cancel the stay. she refused (by the way, they charge my wife credit card for the whole weekend in advance and they were not supposed to) right then we new they charge us for the stay and will not get a refund, I told her that i was feeling like they were robing me. She gets upset and then a Mr. Hernandez said to me on the phone that who the hell I think I was and that all the cabins were remodeled and the only thing I have left to do was get out of the property. Then he hang up the phone. Look at the photos that I was able to take and compare it to the brochure and internet. The staff did not let me take pictures of the rooms after this and the management of the hotel have not take any of my calls. the worse thing is we have to drive back home almost 3 hours with my wife crying because my birthday gift was ruined. Thanks Hacienda Juanita for the worst birthday experience ever! Dont go there!

This could have been a charming hotel but it is now dirty and unkempt. The rooms are filthy, the outside is unkempt, the pool was dirty, the tennis court was crumbling, and the restaurant was closed. There was absolutely nowhere close by to get a meal and the only alternative was a mini mart in town that sold sandwiches.

Service was trouble, I checked in on 7/3/2010 and when I saw the room, I wanted to cancel. But it was too late. The maintenance of the swimming pool was trouble very dirty pool plus a whole area was dirty with empty cans and bottles, and the rest. the waiting was so long that I went to have breakfast and I ended up having lunch, they never had what the menu said, closed this place this is embarrassing for the people of Puerto Rico.
I WONT RECOMMEND THIS PLACE, DONT WAIST YOU MONEY