“DO NOT EVER STAY IN THE UNPOWERED SITES, THEY LOOK NOTHING LIKE THE PICS ON THE WEB”
I have to open this review with how disappointed I am with this holiday park, we are seasoned campers and have camped many times in the rain before, so this review is not written lightly. We had booked an unpowered (or second class, as we were made to feel) site and could not have had a worse time. I should have paid more attention to the other reviewers who warned not to book it. The moment we arrived we were told that the sites were flooded (no one seemed to see the need to inform us of this before we arrived, despite having contact numbers and email addresses to contact us). We found a site that wasn't too badly flooded and set up (in hindsight, we should have just gone and found another park). The camp kitchen was unable to be used as it was surrounded by water and roped off, the amenities were no where near the sites and i'm sure that because we weren't paying top dollar for a villa or powered site we were just forgotten.Our first three days, although sunny, were still muddy, and we were informed by local residents and park employees that this was the fault of the council, yet the holiday park were more than happy to take our money. We were not at any time offered any alternative (powered site or villa) and when we asked for a shovel so we could dig a trench around our site, we were told that they would be back with one - it never arrived, so my husband ended up digging a trench around our site with his bare hands, we didn't think that going to a holiday park we would have to pack and shovel etc. I have never had a worse experience. I am fully prepared to accept that the park cannot control the weather, but they can control communication with their customers and inform them either when they book or even when they arrive of the state of their unpowered sites. Our trip was ruined and we have returned home a very disappointed family. I am putting up this post not out of anger (although I am extrememly angry that our once a year holiday has been cut short), but I am posting to warn others, please do not ever use their unpowered sites, they look absolutely nothing like their website. I will note that when I informed the staff that I was going to fair trading for false advertising, I was given a full refund - which was stuffed up and my card was over refunded and now has to be recharged - but the management spent the whole conversation blaming council, instead of taking responsiblilty for their lack of communication. Now unfortunately my family and I will have to wait another 12 months for a chance for a holiday and believe me we will never go to Darlington again.
Room Tip: my tip is not to go there ever!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC