We stayed here last year and loved it so decided to come again. This is our little haven away from it all, without the kids so it has to be perfect.
We were upgraded for free as returning customers so had an amazing suite overlooking the bay. The rooms are comfy, spacious and ours was spotlessly clean, maid came every day to clean and with fresh towels daily.
We were also given free spa passes, the spa is lovely and the treatments are something else. Not cheap but worth every penny Chrissy is possibly the best therapist ive ever seen, very spiritual and totally engaged in every treatment, she really is great at what she does, thanks for fixing me Chrissy.
Food is very good, of course they reuse food, but its done very well with leftover potatoes used for potato salad etc. The meat and fish is cooked fresh in front of you and there was a carvery every evening. There are salads, vegetables, pasta, meat, fish, everything you could want and all cooked beautifully.
Every aspect of the hotel is well maintained, its clean, the pool area is perfect with no fight for sunbeds, no loud music, just a small pool bar and the sound of the sea in front of you.
Lots of people were moaning so here is my advice:

DO COME HERE IF:
You want to relax and do nothing
You like peace and quiet
You enjoy watersports
You like a variety of traditional well cooked food

DONT COME HERE IF:
You want it to be just like home
You dont like wind (it is VERY windy)
You like bars, clubs, shops, noise and endless entertainment

Im glad that theyve got rid of the piano player, but sadly Ilija the entertainment guy is no longer there and it shows. We barely saw the entertainment guy, he made no effort to interact with guests as far as we could see.
Also i would prefer this hotel to be child free, there is nothing for them to do here which is why i wouldnt bring ours. If you want kids clubs and entertainment then take them to a more suitable hotel.

We will definately stay here again, for us its just perfect!

Hi,as stated in my previous review of this hotel we returned again in January.
The manager was new and most of the staff had changed but Alex behind reception was still there to give a most sincere welcome.
We were all inclusive and the standard of food is if anythig better than last April when wwe first stayed.The main problem if anything is thelarge choice and the long meal times inevitabley means some food gets cool,although staff are constantly
monitoring the food temperature with the correct type thermometer.
Food cooked while you wait is available at breakfast time
Great quiet week,ohters stated they enjoyed the entertainment although we did not try.
location secluded but the village of el medano is one of the unspoilt jewels of the islands.
definitley going again in near future

Went there with my girlfriend for 5 days on arrival everything looked great nice decor clean friendly reception we were then given room 127 which was a good size really nice room only problem with it was the balcony was facing the parking lot once threw our bags in we went to the bar as you do drink was good vodka nice and strong lager tasted like lager unlike some all inclusive hotels ave been to oh and pints served in tankers :) but beware u can charge branded drinks to the room which sounds good but at ten euro for a baileys and jack n coke can get very messy lol food was nice tried things wouldnt normally and more surprising was a liked it as am really fussy oh and banana ice cream is to die for but unfortunately there are a few down sides gets clowdy bout half twelve every day no not blaming the hotel for the weather but it is at fault for being so far out the way of the town and beach isnt the best night entertainment only lasts bout 45 min so really is a relaxing holiday so make sure thats what you are looking for that being said the entertainer Jose is a real good laugh nice guy as are all the staff mind u but overall had great time but five days was enough ohhh one last thing the spa is extortionate 18 euro pp pd just to use the indoor pool hope this review helped

A very quiet hotel, although there was good, varied entertainment every night. The food would have been better if it had been a bit hotter but we had no major complaints about it. Had we realised it was a distance from El Medano we probably would not have booked as It would have been nice to wander around to small bars in the evening. Our junior suite was comfortable and spacious although we did not think that the towels or bedding were good enough for a 4 star hotel. The shower screen was grubby when we arrived and the same when we left as no-one had cleaned it so the chambermaids maybe need extra time or training.The staff were very helpful and friendly. Would not return, mainly because of it's situation