Booked through the bookings website and all looked good and dont get me wrong, the room was fine. Now comes the bad stuff. The website said there was a gym and wifi which are mandatory options for myself. There was neither. they ignored our request for a pick up from the port and never offered a cab fair or a lift back down when it was time to leave so i dont know what that guy was talking about. It was supposed to be an ocean view but low and behold, in front of our ocean view were big palm trees, on the actual property that blocked the entire view off!! These belonged to the property so there was no excuse.
It gets even better!!
They actually charged us for the room one week prior to arrival without warning so as to stop our ability to cancel when we saw what was missing from the hotel.
Then comes the bad part.
We were stranded on the island due to the bad weather so had to extend our stay. We originally paid 97 euros per night which was unfair due to the non existant view, no gym and no wifi. The Pakistani guy (I am not racist) tried to offer us the same room but for 117 euros a night instead of the original 97 euros. In other words he tried to take advantage of us. When i went and spoke to my wife she agreed to tell them where to go. When we turned the offer down he then offered us a room without the seaview (which never even existed in the first place) for 75 euros. After he had tried to take advantage of our situation I was never going to stay anyway but i said I'd consider it. I then went and booked at the Pension Matina which was just as close to Mykonos Town but was only 46 euro a night!! The rooms are just as nice and the TV reception better. Poolside was much nicer. I then went back to inform them that I'd be moving into another hotel. The guy had the audacity in his desperation to offer us the same room for 46 euro!! The funny thing is that if he has just offered us the same room for the same price (97 euro) in the first place we would have stayed if anything just for the convenience factor. the whole thing was pretty insulting and to tell you the truth I was glad to see the back of the place and have never experienced such dodgy customer service in Greece before.
Stay at your own peril!!
- Aegean Hotel Mykonos
