Went there for a 10 day vacation from 14-24 August last year, just didn't get a chance to write a review. First of all we booked through Booking.com - they made a mistake and gave us an all inclusive package for the price of room with breakfast only! Two weeks later, I started getting messages from them and the hotel about the mixup. Didn't budge and let them solve it between themselves. In the end, Mr. Geronikolas who is the general manager and the son of the owner of the hotel, agreed to honour the reservation because we had already purchased the air tickets to Rhodes from Toronto. As soon as we arrived there, we loved it! Got nice two rooms on the third floor and the best view overlooking the whole bay! Also, upon our arrival the manager sent a fruit basket to each of our rooms and the fruit was delicious! What a nice touch! I have to mention the ladies working at the front desk, one Brit, one Russian, one Austrian - VERY HELPFUL, loved them all! I'm sorry I can't remember their names, it's been a few months since we came back. One thing I have to say about the buffet restaurant is - the food is absolutely AMAZING! Very tasty and our son never had a problem finding something he liked. Snacks were very basic with pizza slices and cheese and ham etc. If you are not picky about this, you'll be fine. The only thing that I didn't like is that they didn't let us take some fruit out from the restaurant for a snack (I am talking about one banana and not a bag full of fruit) and yet, there was no fruit provided at the snack bar. There is no reason that they can't provide a small seleciton of fruit for snack time in my opinion, so I hope they improve on that for the sake of their future customers.
Internet works best in the hotel lobby, there's not a good reception on the third floor, so if you want it, ask to be placed closer to the lobby and then you can use it in your room. One other thing about the internet is that that's charged extra few euros per week, unlike in many other resorts where it comes free of charge - I'd suggest to them to consider changing their policy on this. Not that it is a big matter, but it would be a big bonus.
Sun beds are free of charge at the pool side, but not on the beach where you pay 3 euros per sunbed. It adds up if there's 4 of you. In my opinion this should be free of charge if you are getting an all inclusive deal like everywhere else in the world (well, maybe not Greece).
Having said all of this, I cannot but emphasize the fact that we had a great vacation there with friendly staff and great service. I do recommend the hotel and things that have been mentioned above should be taken as constructive critisism by the owners.
Hope this helps. Any questions, just let me know and I'll do my best to answer them.
- Eden Roc Hotel
- Eden Roc Kalithea
