We spent a weekend there, in late January 2012 as a part of a large group.
It was like visiting North Pole, only a bit colder and more humid. We were actually shivering in the rooms ( 5 C ) . After complains the heat went on and the room was warmed after a few hours. The shower was not working, the hair dryer was sparking and smelling like as on fire .
NO way the hotel deserves the 5* rating or the exorbitant prices it charges. The rooms are more likely 1* or 2*. ( they have couple of showrooms with fireplace etc , but they are just showrooms ).
The food was mediocre , overcooked and left over on the warmers for hours so it was as dry as a sole .
They advertise pools , spa etc ,, but nothing was working.
Room Tip: Stay there only if you alternative is a greek prison.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 February 2012
Dear Sir,
We sincerely regret the fact that you were not satisfied with our premises and services. We respond immediately to your complaints regarding the air condition and the hair dryer, as soon as has been reported, with no so polite way, to the reception.( I was in front). The hotel manager went to your room and realized that the problem was the balcony door which was not properly closed. (For saving energy the air condition doesn't work with open door). New hair dryer also sent to your room. Accept our sincere apologies for any inconvenience caused. Concerning the rooms with fireplace we would like to inform you that they are not only for show but is another category from the reservation you had. Our pools are open to our guests and we advertise our SPA as part of the hotel expansion with services no available now. .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC