We read trip advisor after we booked and were a bit concerned. We needn't have worried. This is a really nice hotel. Perhaps the previous negative comments from other reviewers have made a difference but it isdifficult to fault the staff, the surroundings, the room or the food and hospitality. A spacious room, well-trained staff who are polite and do their best to please have made this a memorable stay. It's perhaps a little quiet - and very French. But if youre looking for somewhere to re-charge your batteries in real comfort, then this is the place for you. Top Tip:Hire some scooters like we did!

Before I travelled to this Sofitel i read the reviews and it said that the guy with the scar on his face who was selling a tour (camels) was hitting on every woman. This is NOT so his name is Karim and he was a gentleman to my better half and he never hit on her at all and she is a looker if I must say so myself. so please ignore the review that stated this remark.
Apart from that I thought the resort was beautifull and clean and staff friendly and they tried to help eventhough there was a great language barrier.the food service in La Lina restaurant was a little repetitive but there also was a good variety and mixture of both worlds.

Inasmuch as there remains a dispute between myself, Expedia and management at Sofitel (and let's say that this is a separate issue), my expectations were not met - compared to my other Sofitel experiences. For sure, it is a gorgeous property - on the beach, with a decent spa (lacking toiletries), a huge pool and generally good food and service. But WHY did they check our mini-bar (which I NEVER use) once in the morning and then again at 9:30 at night (was it our early check-out the next morming?) - it was weird. Weird too was the lack of toilet paper. And the lack of the as-promised-via-Expedia of the "ocean view room." << Sofitel's fault? I don't know. I had difficulty getting online on the hotel's computer and despite assistance, the connection dropped. So I tried wireless; didn't work (at least I was refunded my money on that one). The room was good - not FANTASTIC - as I have found other Sofitels. Room service never answered (and trust me: I REALLY needed a bite - the kitchen had JUST closed). They seemed to have no idea what the Sofitel A Club was (of which I am a member). Would I return? Yes. But with lowered expectations. Positives: friendly and accommodating staff; good dining room (La Pergola). Can't beat the location (once you FIND it).

I'd rate the Sofitel as Nr.1 in Djerba, even above the Radisson, although there are a number of issues. The problem is: Djerba's unsophisticated low- and middle-class crowd and the Sofitel "luxury" brand simply don't mix well. Service standards are appallingly low. You can feel that the staff has heard complaints all too often. If you strike a relationship they are friendly, as typical for Tunisia, but otherwise you are just an anonymous number in a mass operation. The guests at Sofitel are majority French, which positively reflects on style and dress code. Apparently the Sofitel even receives some prominent French guests. Nevertheless, you will see a lot of sandals-shorts-backpack kind of crowd, but less than in the other hotels, such as the Radisson, which is more modern in design, but somewhat "cold" and frequented by an Eastern European clientele. Personally, I cannot imagine a real holiday in Djerba (only stayed one night), but then I am definitely not the target group. Towel cards, breakfast cards, that's not my style. What I found "cheap" is that no personal welcome, not even water was provided for free in the room, although I am Platinum A-Club member. I was charged for the one water bottle taken from the mini bar. But at prices below € 100 per night, what can you expect...