Well, this was really a blessing. We booked with other hotel, but they closed down so they put us here.

Hotel is great, really nicely decorated, all staff is smiling and friendly and all speak 4 languages, so no problem communicating.

Though I read a reviews before going there would like to stress that if you do not like some nationality, or disliked the visitors in hotel, that does not give a right to say that hotel is rubbish. Turkey itself is full of Germans and Russians, so if you mind that, just dont go to turkey.

The aminities are great, Food was FANTASTIC and it lasted for ages..i mean you could just stay there all day and eat. Every day of our stay there was a NEW soup, not once they repeated!! sweets and drinks are great too. The outside of the hotel, and the gardens are super.

loads of fun to do in the hotel itself, so if you want a lazy break thats the one, no need to go out of hotel.

The only minus points are the design of the room itself is a bit boring and "cold" and the chess game they provide didnt have all the pieces needed, but thats nothing in comparison to the whole hotel.

I am for sure going there again!

Where do I start?! Well, in brief, stay away from this hotel, do not book or go there especially if you are non-german! This hotel is full of Germans and some are quite rude even, jumping the queue to get their food or drinks!

The service - see below in my comments.

The staff - The staff are terrible although not all of them; most spoke no english or some barely do or understand. Even at the reception desk the girl spoke no english, nor understood any! Cats are everywhere in this place, you would think they are part of the staff!. The entertainment team never approached us nor our kid, but they were very friendly with the Germans and their kids! All the staff should go on proper training.

The room - Our room were not cleaned on some days. However, on some occasions, we put the 'do not disturb' sign on the door and the maid knocked and wanted to come in to make the room! One night we asked for toilet tissue (they only supply one a day!) and reception agreed to send someone, but we end up using our own emergency tissue wipes. Noone turned up with any toilet tissue! One night we asked for a fresh bed sheet and a pillow case as our kid vomitted on the bed. Do you think they were bothered to bring them? I had to go to the reception and tip the guy who finally brough them, an hour later!

The restaurant - We were all sick after spending our first 3 days in the hotel! You get the same food everyday! Salty rice, canned sausage, pasta, tomato pasted meat - most are canned! Same salad and cakes everyday! They let people smoke in the non-smoking area. The table sheets are always stained and not changed regularly. It made me wonder how is the hygiene in the kitchen! There is a head staff, oldish, there who always wear a red jumper, what a rude man! If the restaurant is crowded the waiters are not bothered to find you a place nor being polite to you. Its like they don't give a damn about you!

The lobby - what can I say?! I came home feeling more sick. I know I should not have been sitting there, but, eh, you are on holiday and we wanted to see some entertainment at night. The smoke was terrible. The place was full of smoke! My God, I did not know Germans and Turkish smoke that much! I was sitting there with my nose covered all the time!

If you speak English or French, I do not recommend you to go there. The whole experience at this hotel was not worth it - it has even put us off visiting Turkey again!

We arrived at the complex after midnight after an hour bus trip from the Antalya airport. We were greeted by stray animals & very dark entry. That was possibly the best time of day that the place could look.

Our shower door was broken & our shower head turned into a "Crazy Daisy" when we turned the water on high in the shower. Several times during our 10 day stay we did not have hot water for a shower. The blankets were absoultely disgusting. I would wake up during the night in fear that it might be too close to my face. Another issue it the noise when the bar closes. We heard everything from German folk songs, lovers quarrrels & the cleaning staff early in the morning. Our room did not come with a "do not disturb " sign. We were woken up 3 days in a row at 8:15 in the morning. OK, we are on vacation! Otherwise the rooms were quite adequate if it were rated as a two star hotel.

Do not even start me on the food or drinks. Out of desperation, we took the city bus to Kemer for three meals (two to Burger King & one to a awesome place called Titantic). For drinks really the only choice is beer, Raki or vinegar (wine). The cocktails were either strange or the barstaff did not understand. The food was almost the same thing for all three meals. Every day & night there was rice, pasta w/meat sauce & tomatoes. As stated by a previous review, the tables were never reset for people who were not the first to eat at that given meal. Two of the evening meals we had a very difficult time finding a table to sit at & then, when we did find it, it was stained by the previous guest. Also, many times did we witness people using their fingers at the buffet & once we saw a man eating at the buffet with food spraying about onto the food. I honestly lost enough weight during this ten day stay that my jeans were falling off of me while I walked.

We stayed during the winter months & did not expect to have the outdoor pools filled, however it seemed very dangerous not to fence it off. It seemed very dangerous since there were many children running around & in the evening with no lighting in the area.

Even though we are animal lovers, we were cautious about all of the stray dog & cats loitering about. One dog had a huge bite out of it's head which really needed to be taken to a vet or something. However, it was always begging for food. The other animals were drinking old water from the sun umbrella holders. Did not expect to go on vacation at a homeless animal shelter. Several days we saw birds sitting on the cutting board for the bread in the restaurant during meal time.

To get drinks from the bar one must be aggressive. I did wait for over ten minutes & a German man (just a guy hanging out at the bar) told me that I need to be more aggressive. Then when I returned to my table with the drinks, someone had taken my chair. Even though I did have the issue getting the drinks the first time, the barstaff did work as fast as they could. There was at most only two bartenders at a time for a lot of people. Maybe it was just the time of year. When we were there, there was just the one bar open after dinner.

The saving grace to it all is that the sea and beach was beautiful. Must be incrediable during the summer months. Kiris (the town) had an incrediable setting with the sea & very near the mountains. It is just a short (about 10 minutes & only cost 1.30 Euros per person) city bus ride to Kemer which had many restaurants & discos. Also, the entertainment crew is quite friendly. Our nine year old son had a fabulous time with all the other children & he loved the kinder disco.

We did during our visit encounter a very odd issue. Our toliet seat lid broke while shutting it. It was very thin plastic. We have never in our life broken or seen someone brake a toliet seat. The next day we reported it to the front desk. He said that it would be repaired or replaced. We did not care all that much & it was not fixed during our stay. When we were checking out, we were asked to pay for it. After several minutes discussion with the front desk person we refused to pay it. What an odd thing to ask or question the character of a customer that has just paid to spend ten days there.

I stayed at this hotel for 2 weeks. Found the service to be terrible, especially to colored people, primarily to Asians. While the amenities and food are good, the reception was curt and hostile. While departing, they actually billed me for stuff I had not taken and found that they had done the same to other guests as well.

The housekeeping staff was actually friendly and efficient.

If you are an Asian or a colored person, I would definitely not recommend this hotel. The staff definitely appears to look down on you. I will be happy to share my experiences directly.