This hotel is a complete let down. It must have been rated it's 4 stars back in 1980 and then the hotel decided to let it ride because it sure isn't 4 stars anymore. This place is overpriced by management with visions of grandeur for what we got.

We booked this place on Ilcastelli.net. I give this booking agent an A plus for marketing. But Star away, they keep a 10% cut and bill it as a luxury vacation but it totally isn't.

3 nights at over 560 euros and that you get a closed pool, staff that do not speak English, French or German, a musty smell in the hallways, the smell of horse manure wafting across the grounds, old and dated rooms and furniture, and bedding that hasn't been updated in years. The staff look at you like you are clueless.

I have no idea how this place has so many popular reviews albeit reviews from 2 or more years ago. My wife and I are not picky people. I think the let down here is it's value for money is so poor that it turned out to be such a let down for what we were hoping it would be.

We were a little concerned by the reports of noise in previous posts, but we stayed mid week Monday to Thursday and so avoided the weekend parties. It was spookily quiet, primarily because it didn't have many guests. This is clearly set up as a daily conference venue, not a place to stay on holiday. The building was lovely. In comparison to Venice prices we had a very reasonably priced junior suite. We ate once in the restaurant, and it was delicious, but there were only 3 tables occupied. We searched many hotels in the area, and this was the nicest, Villa style of property we could find. It was conveniently located for Vicenza and Verona, but rather remote from amenities. Ironically it seemed the pool wasn't for swimming in, and certainly hadn't been cleaned for a while. We found the staff acceptably pleasant. The lack of Internet was a big issue as was the desire to use the laundry service.....which turned out to be rather expensive! I'm not quite sure how this place has 4 stars. It underperforms in comparison to other European hotels.

This place was a VERY BAD SURPRISE. It's a TRAP. Don't go there. No correspondence whatsoever with the photos and information on website. We do not understand how it can be classified as 4 stars. We had booked 2 nights and on arrival we cancelled the 2nd night immediately. The hotel is in an INDUSTRIAL AREA - we went in May and the pool was not in use and covered by an ugly plastic -making the entrance a very sad sight.When we asked the staff they treated us like we had a wild idea that in May in Italy a hotel pool could actually be in use or at least clean and presentable to people -they said the pool starts functioning onlya s per mid June ....but the website does not mention this detail. We had booked this place because of the nice-quiet surroundings and the pool. There was a smell of manure all around the area, a back road passes practically on the backyard of the hotel. The furniture in the room was old, stained and in a disastrous state- we did not use the closet so full of dust and broken down it was. The web says they offer internet service - there was no access nowhere in the hotel. Staff did their best to be helpful -breakfast ok - but Hotel is a NO - definetely not deserving 4 * - management has no idea of ''walking the talk'' -the claims on the website are MISLEADING, we felt we had been TAKEN FOR A RIDE - A FRAUD. We stayed only because we were too tired at the end of a long traveling day and without no other reservation but we cancelled 2nd night and found a much better location in the area.

We stayed here for 4 nights as a base camp for visiting Venice, Verona and Padova. The room was nicely furnished with antiques, though the toiletries were reminiscent of Best Western (plastic disposable cups in a 4 star hotel?). The location was very good, with easy access to the excellent Italian toll road system. It was only a 30-40 minute drive to either Venice or Verona. It was very quiet during our August visit, no parties or large groups. The breakfast was very good, and the staff will make you a fresh cappuccino or other drink if you don't want the "American coffee".

The only disappointment was the attitude of the front desk staff. Most had the demeanor of someone being forced to perform community service. Even the simplest question seemed to be a great imposition to them. I'm not sure if Americans are just persona non grata in Europe now, or if everyone got the same treatment. Regardless, the hotel was a great value and much more pleasant than something in the city centers.