Falkensteiner Family Hotel Diadora - Reviews, Photos - TERRIBLE!!!!

davidrusselllee

Paris, France

Contributor

13 reviews

Reviews in 9 cities

18 helpful votes

“TERRIBLE!!!!”

Reviewed 24 January 2012

2

people found this review helpful

The falkensteiner is a big family hotel with lots of stuff aimed at
kids. My stay was paid for by work but it seemed incredibly
expensive for what you got. We changed rooms because our first was
noisy and right by the drive, they told us the new room was much
more dearer (over twice the price) but it was identical apart from
the floor it was situated on and the view, so remember that when
booking. Food is typical mass produced buffet fare, made with kids
in mind, cheap ingredients. Petrcane itself is a pleasant enough but unexceptional small fishing village and quite a long walk or taxi ride away and is little to
do there - a couple of shops and a handful of local
restaurants/cafe's - nothing even slightly exciting. so you would
need to go to Zadar for any decent shopping or anything beyond the basics.
Bearing all this in mind i was surprised the hotel was so busy,
as frankly i would not enjoy a holiday here - with or without
children.

However my big problem with Frankensteiner was when we
had something going missing from our room. We turned the room
upside down and the item had definitely been removed - and i can
categorically say 100% not by us. However the staff seemed to think
it wasn't really their problem and even were joking about it -
maybe they didn't realise my girlfriend also speaks Croatian. I was
suitably annoyed and wrote to the hotel manager when I got home
but all I was offered was money off a future booking, which was of
no use what so ever. Not wanting to let the matter lie I then
contacted the hotels head office in Austria hoping they would be
more concerned about this sort of thing going in. I called several
times and left messages and voice mails but despite promises of
calls back they actually made no attempt what so ever to resolve
the matter. Eventually I gave up as it was seemingly a waste of my
time and money calling Austria.

I'd expect this terrible customer service from Ryan air but not from a well established 5 star
European hotel. Bloody awful!!!

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27 April 2012

Dear Sir/Madam,
The rooms in our hotel are categorized among others also according to the view and in this case the room was much dearer not because of being located on a different floor, but due to the view as you explained. In regards to the food, all our guests are very well informed about the buffet service, and we receive many great reviews as to the quality of our food. The Punta Skala resort and the Family hotel Diadora as part of it have been located in this calm, quiet environment with a purpose, to provide the best possible family vacation, in the heart of authentic Dalmatian environment/nature. For anything the guest may need, we are now offering our „Welcome Home“ service, where guests have the possibility to leave their requests and we do our best to deliver anything they desire. The hotel is very busy as 90% of our guests are happy and satisfied repeaters. The item that you state was missing was a personally tailored accessory, and therefore very unlikely to be of someone else's interest. However, the hotel kindly offered a discount equal to the value of the item, which was not accepted. For any issues, please feel free to contact us directly at diadora@falkensteiner.com.

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WolfgangEmperger

Munich, Germany

Contributor

14 reviews

Reviews in 13 cities

11 helpful votes

“Family vacation - summer 2011”

Reviewed 17 September 2011

2

people found this review helpful

- Perfect hotel
- Perfect service
- Very clean
=> However do not go there without kids, the noise level is exceptional, but that's what makes a family hotels. Slightly higher price segment in high season, but benefit is that kids under 7 are free! We will return next year again, and as you may see from my other posts I am a frequent global travel in 4 star to 5-star luxury hotels. This hotel is not luxury, but really 4 star plus for a vacation destination in Croatia and not one of the typical mass handling hotels ...

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WolfgangEmperger has 1 more review of Falkensteiner Family Hotel Diadora

“Family holiday in Croatia”

Reviewed 3 September 2010

iforres

Kent

Contributor

15 reviews

Reviews in 6 cities

36 helpful votes

“Simply a great hotel”

Reviewed 16 September 2011

Forget the fact that this is predominatley a family hotel, it is simply a great hotel. From check in to check out we had a wonderful stay. Rooms excellent, food, probably the best buffet style selection I have ever encountered and facilities for the family very good. Bar prices very resonable. Only downside for us was that the beach is a little small and pebbly, however the pools more than make up for this. Kids had a fabulous time and the parents could easily relax. Most parents are in the same situation with having kids about and noone seemed stressed as everybody understood how kids behave, which on our experience was very well indeed. Will we go back, most definatley, even thinking of buying one of the apartments nearby.

Room Tip: Family rooms are perfect with the kids in their only little den

See more room tips

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independent0333

luxembourg

Contributor

16 reviews

Reviews in 14 cities

6 helpful votes

“too much noise and kids running in the restaurant and corridors”

Reviewed 1 September 2011

the restaurant is really too noisy, many kids are running and shouting, impossible to eat quietly, rooms are clean and of good size, noise in the corridors (kids running and running again), difficult to relax in those conditions; beach is ok, but if you want specific place, you will have to get up early, since many clients put their towels on the seats to "book" them... ; food is very good, staff is unexperienced and not trained; the sea is clean; the beach is public.

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angelosophy

London, United Kingdom

2 reviews

Reviews in 2 cities

3 helpful votes

“Plan to stay here again again and again”

Reviewed 4 August 2011

1

person found this review helpful

Fantastic hotel, very clean, modern, friendly staff.
it is my second stay, cant fault it, i am single and stayed at this family hotel filled with children, and was very pleasant and relaxing. No screaming children, i think its because there is so much for them to do- there happy,
Food is excellent and in abundance, healthy clean and well presented, for an all inclusive, it is tops, room very clean, the bed was very comfortable, you get a safe and a fridge, beach bag with flip flops a beach towel and a robe for your stay, Also it has spa,sauna and i indulged in a few treatments to relax me. ah bliss
I plan to stay next year