Stayed at this hotel in July. Now maybe I've been spoilt by USA and such places but the air conditioning, whilst fitted, was not operating. Very hot at that time of year but regardless, the hotel do not supply it until August (rather than by general temperature?). We enquired about it and were told we could have it at a cost of 4 Euros per day (later found that Germans get it for free on demand). Anyway, we took up the offer and at the end of the holiday, didn't get charged either so that WAS a bonus!
HOWEVER, having booked it we were gobsmacked to find that it will only operate between 3pm and Midnight daily! Why?
Also, it only operates if your balcony door is closed. Hence we left it closed each day and the air-con set to come on. BUT the Maid, without fail, would daily leave the balcony door ajar so it would not operate.
Same in the restaurant - huge air-con units sited all over the place but switched off, whilst guests and staff alike, melted over their task of working or eating!
Don't understand that philosophy?
Otherwise we found some staff very very friendly and accommodating indeed, whilst others just didn't want to know you unless you had a German accent. Germans were served in all locations as a priority over Brits, but of course we are our own worst enemies because we do not complain, or demand proper service.
Agree also about the towels on sunbeds - Germans again and whilst the Hotel ask everyone not to do it, they will not confront the problem. Wouldn't mind so much but lots were reserved from first thing and not used till about 3pm sometimes!
Would we go back? Maybe for a week but unlikely

Just come back from Mastichari Bay Hotel, stayed for one week, had a really great time, Rooms were spotless, clean sheets and towels daily, The food was excellent, lots of choice for everyone. The animation team were good, especially Tiger, he made our holiday. Katarina and Deanna was lovely too and they all got involved with everyone. Eada who works in the bar in an evening is a lovely person and really looked after us, will miss you Eada!!!
Antonio who works in the poolside bar also looked after us. The only downside was I found the Bar supervisors a bit miserable, I think they seemed too look after the Germans more. But a great relaxing hotel, will return again in the future.

Stayed half board for 2 weeks - looked great on arrival, but soon realised we were out numbered by the GERMANS - this hotel is sold heavily to the gERMANS AND IS BIASED IN FAVOUR OF THEM, both in service and entertainment.

The food was excellent - better than 5 star buffetts we have had in the Caribbean - plenty of choice and variety, kids menu is a good idea - deserts very rich and you easily eat too much. House wine is surprisingly very good - else had cold bottle of water with meal. Drinks same prices as back in the UK so can be expensive - there is an all inclusive option but you have to ASK on arrival. Quite windy at times - hence the plastic screens round the pool - nearby beach in the Town is lovely but quite windy.

Germans get their towels out by 7AM on ALL the beds, Hotel won't do anything about it - so you have to get up at 6:30am if you want some beds. Rooms are fantastic and very big - lovely and clean, local bus is crowded so if you've got kids hire a car - it's cheaper in resort than hiring from the UK - and watch the £500 excess if booked in the UK. Magic BEACH was the best for us - Paradise beach too small and crowded. Animation team very basic and too noisty at times - kIds club doesn't cater for British Kids so an hour in the am and pm is all you'll get out of it.

Overall - LOVELY hotel, GOOD location, GREAT food but FULL of GERMANS! Won't go back - sorry.

stayed at this hotel last summer and loved every minute of it.

The staff are genuinely there to assist and make your stay pleasant. The rooms are huge and cleaned to perfection EVERY morning (one of the few hotels where a double really means DOUBLE). The restaurant buffet every morning was the perfect start to the day, spoilt for choice, never had to wait and everything we tried was brilliantly cooked.

The pool bar area was pleasant (nothing too exotic but very decent) the bar staff great fun to be served by and knew how to entertain guests. Having said that, the entertainment team itself could have gone to a bit more effort to come up with better shows.
Indoors bar of the hotel a bit quieter but a very good place for a late drink and chat with the staff.

The only downside of the place was the beach area. It has rocks scattered in the seafront to (as was explained) stop the corrosion of the land by the sea-current. On a not-windy day the water is still very pleasent though and there is a few sandy spots to access it. On top of that, a short walk away and through the lovely village of mastichari there s an even better long-sandy beach.

will return with no hesitation next year. Would recommend this place to anyone looking for a quiet but very enjoyable holiday in a hotel with proper service.