We stayed here for a week.

Pros:
The grounds are meticulously kept. The staff is very helpful and friendly. The breakfast buffet has the largest selection I've ever seen with good quality including cava, jamon iberico, smoked salmon, fresh fruit and fruit juices, etc.
The location of the huge unheated saltwater pool is very nice.
Live entertainment.

Cons:
Soundproofing of the rooms is not 5-star, especially the sound of anything that moves on the tiled floors (vacuum cleaning, luggage) is very loud.
The beds are a bit too hard.
It is not cheap.
In our room you could hear the live entertainment (until 11pm) even with the window closed.

We were upgraded from Iberostar Torviscas Playa and thus paid 40% less than the normal rate. For the same low rate we would definitely stay here again.

Great Location on sea front gated back entrance to promenade to use take room key card 24hrs didnt use mai n entrance at all, didnt need to. The hotel was spotless and very large grounds so never felt overcrowd for August rooms beautiful cleaned daily.....not expensive around hotel for snacks coffee etc. at pool bars all round great holiday going back this year as it was so good.

In October 2011 I spent 10 nights in a family room with my husband and our almost 3 year old twins. We booked half board directly through the hotel. It was the cheapest option – I did spend a lot of time on internet. Before arrival, we got an email with the map of the hotel to choose the room. The choice was not big but it was a very pleasant surprise.

I will concentrate on commenting on what I find important for families with children.

Rooms and bathrooms: Nice and clean. It was very helpful to have two bathrooms. What I found difficult was the sleeping arrangement. First, there are two single beds put together. The beds moved every time someone sat on them, so always a big gap, especially when you are trying to get two kids dressed. Additionally, we had to push the two beds all the way to the wall so the children would not fall from the bed at night. To sleep on those moving beds I found very difficult. Note: locking the wheels did not make too much difference.

Food: My children are not good eaters who apart from pasta don’t find anything else interesting. For dinner, the restaurant had one person preparing about three different pasta types (every day different) with about 10 (if not more) different ingredients to choose from. Apart from that there is always enough fries and rice. Also, the fruit corner was looking so delicious that even my children asked for fruit almost every night after dinner. There was also a good choice of yoghurts available for dinner as well. Service was great but just be aware of sweets which are put on the dinner table for children during dinner; whilst this is a very nice touch, it’s not very good when you want your fussy children to eat the food…

Pool: Fantastic! The shallow part is really big, safe and very suitable for small children. We arrived a few days before the half term and there were always several sun beds available, even 4-5 together. During half term it got little bit more difficult especially in the afternoon, as I think that people would leave for lunch and left their towels on the sun beds. But the life guard was always happy to run around the whole swimming pool area and bring few sun beds for us.

Playground: Unfortunately in the hot sun. The sand was too hot even to try to get to the slides. Unless it is cloudy, you won’t be able to enjoy it at all.

Reception: Spacious and impressive. All staff members are extremely helpful.

Overall, the bedrooms are not 5 star standards. But the restaurant, reception, pools, bars, gardens and most importantly the staff make the difference and are definitely worth the 5 stars.

Just returned from 1 weeks stay at hotel. It was lovely weather at the time so couldnt complain about that, the area around the hotel was lovely too. The hotel was beautiful and clean, the staff were very friendly and helpfull and luckily for us they all spoke very good English. The food at breakfast was very good and probably something for everyones taste, We ate very healthy each day. The evening buffet was very good too with something different each evening. We swapped 2 of the evenings for the Itlalian restaurant 1 night and al a carte the other night which were both good. Our room was cleaned to a high standard every morning which was great to come back to each afternoon. Overall we had a great time at this hotel and would definately recommend it.