I spent 3 nights with my family, all from Bombay, in this resort. We selected this based on tripadvisor's reviews.
While the resort has some potential, compared to other family resorts we stayed at, it is not worth its price. The check-in process was disastrous, nobody gave us any information about the hotel. Rooms were clean but kitchen appliances (like the kettle) were dirty. The bathrooms are very badly designed, and be careful trying to get hot water, we almost burnt our child.
Also absolutely no information about anything in the bungalows. They had to write the phone number of the reception on a piece of paper. And no free internet. At 11 thousand rupees a night, throwing in free internet seems normal.
The staff was generally quite nice but badly trained. When we asked one of the waiters if there were any good restaurants around, he had no clue. We ate quite a few grilled sandwiches during our trip. Food at the hotel was generally nice but lacked good vegetarian options.We had to personally go into the kitchen to try to get some healthy simple food. Getting a very simple bowl of noodles for children was a struggle. Seems like Indian chefs always want to add a bit of ghee everywhere.
The pool was nice, except when the pool staff started blasting music out of a malfunctioning stereo.
We had to struggle at this hotel. One morning we found a guest had made his driver park in car just in front of our bungalow, blasting music, checking out the ladies in our group. Nice morning for us. It took around 3 phone calls to finally get him to park somewhere else. All this time, no word from any manager. We did see him at the end though and expressed our concerns. Too little to late ! When we asked for a discount of 2 thousand rupees (out of 45 thousand rupees bill), he said it was not possible.
There is a lot of potential tough, it is a good concept for families. But if you compare to similar resorts in Thailand, there is no question in my mind: take the new Indigo flights to Bangkok, then on to Phuket.
I really wonder how this resort got so many good reviews. I am actually skpetical that these are genuine reviews.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC