All in all, kind of on the fence with this place. On the plus side, it's a beautiful location, charming rooms, and you can easily have your own private beach with decent swimming and you're close to the Pitans for day hiking trips, but a little over priced for what you're getting. On the downside, if you're not renting a car, it's very expensive to get cabs everywhere (though true for the whole island) and the staff treats you a bit more like a nuisance than a welcomed guest and is very unorganized. Be warned that they do not take credit cards, just paypal or cash. They failed to mention this before we got to the island where using paypal is very tricky and maybe some people travel with that much cash, but not us. They also failed to show us how to use the solar shower, resulting in a couple days of cold showers before we figured it out ourselves. While they do accommodate for vegan and vegetarian diets, don't really plan on eating there even though they "offer" it cause chances are they'll tell you "oh we're not doing dinner tonight" when you try to schedule it, regardless if you had already paid for it or not. I would recommend just visiting there for a couple hours, take some photos, but don't stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 March 2011
We feel that we have to clarify a few things about this review. We are always put our visitors needs before our own, for example giving people the option to stay in a less expensive cottage if it becomes available. We are very clear on our website, visitor guide and emails that we do not accept credit cards (the fees and regulations for credit cards are excessively high and complicated in St. Lucia). However, we accept PayPal, wire transfers, personal checks, travelers checks and all major currencies. Some people choose to pay with PayPal in advance plus an estimated amount for meals. While we prepare special vegan and vegetarian meals by request, we do not prepare dinner every night. However, we did prepare dinner for just two people, even without prior reservations. We show everyone around the property, help them plan their vacation, organize taxis, and recommend tours. The electric (not solar) hot water in Calabash cottage was working fine, but perhaps some people do not find the switch right away. In the future we will remember to point it out. Any problem however can usually be solved by letting us know about it. Finally, nobody has ever said that they do not feel welcome by us and our staff. We go out of our way to please our customers and if any of our guests needs something, we are available 24 hours. Of course, some guests like to do their own thing, whereas others quickly become part of the family. Transportation on the island is expensive, but we do what we can to let our guests know what the cheapest and best options are. We strongly suggest that anyone thinking about coming to Balenbouche reads our website and online visitor guide carefully, as well as our reviews, in order to make an informed decision on whether Balenbouche Estate is right for them. Every year, we have to turn down requests because we are booked. Therefore, we try to do our very best to attract only those visitors who will appreciate the beauty and authenticity of the historical and natural surroundings, and the family-run nature of this property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC