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Comfort Inn Monterrey Valle – reviews, photos

2.5 of 5
Av Lazaro Cardenas No 1009 | Col Valle Oriente, San Pedro Garza Garcia 66266, Mexico
Hotel amenities
Comfort Inn Monterrey Valle
Comfort Inn Monterrey Valle
Comfort Inn Monterrey Valle
Comfort Inn Monterrey Valle
Comfort Inn Monterrey Valle
Comfort Inn Monterrey Valle
3.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    6
    3
    4
    2
    3
Date Rating
Hermosillo, Sonora
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“worst service ever, select another one”
1 of 5 stars Reviewed 11 May 2011

On my last trip to Monterrey I choose this hotel cause the location was convenient for me. after staying 3 nights there, I was ready for a nice fly back home.

At check out I requested some room service expenses I made over 2 nights to be invoiced along my room charge in one document (Easier for Mexican IRS) I gave the front desk attendant all the receipts i was given by the waiter after paying cash @ my room. Well, after waiting a little bit over 10 minutes, front desk attendant told me that the restaurant cashier was not authorizing the invoice cause she didn't "remember" my room service orders! (They don't even have a system to run the hotel?)
I told them there was no problem cause i got the receipts that were given to me after paying cash at my room right there... She took the receipts, look at them and told me those receipts were fake cause she couldn't remember me going to the restaurant to eat!!! Come on!! i was ordering room service!! after making my best effort to explain the situation, she told me no, cause she didn't have my face in her memory.. ( again, it was room service!!) and left me standing there talking to myself.. very very rude.
Manager was not available at the time (around 7:30 am)
Complain or comments boxes were not available either
I was also given a fake manager name (that really pisses me off!) and after making a long distance call to talk to the manager i was told by a secretary that he was quite busy and she will let him know.

Come on, I don't want a free night voucher there or elsewhere, I have visited over 40 countries in the world and stayed on too many hotels to be looking for a freebie .. It's quite simple.. for me this hotel has the worst service ever. just stay away and choose another one cause it's also quite noisy.

  • Stayed May 2011, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask albertoso about Comfort Inn Monterrey Valle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
“Appropriate location for business travellers”
3 of 5 stars Reviewed 10 December 2010

Comfort Hotel at Monterrey is located at the city centre. I had booked this hotel over the internet and found that the services were very good.

Staff are very helpful. Breakfast is also good. Hotel was very clean and worth staying in this hotel of 2 nights.

Internet was also good and good restaurants were not so far from this hotel.

  • Stayed July 2010, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ravisaraf about Comfort Inn Monterrey Valle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
germany
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Extremely comfortable”
4 of 5 stars Reviewed 26 February 2010

Staying in Comfort Inn Monterrey Valle was quite a good experience. It is not too special; on the other hand it is quite centrally located as well as extremely comfortable, clean, tidy and spacious. We booked it in easy click travel site for less than 75$. Considering the fact it is 4 stars rated, we found it inexpensive.

  • Stayed October 2009, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask boombiba about Comfort Inn Monterrey Valle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin, USA
Senior Contributor
29 reviews 29 reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
“Not bad...but I was dissappointed.”
3 of 5 stars Reviewed 22 December 2008

Maybe it was because i was spoiled at other hotels on my trip to Mexico, but i wasn't impressed with this hotel.

The room was spacious and comfortable. Very basic, but clean and tidy.

My major complaint was that there was hardly any wireless internet signal at all. I was unable to connect the entire two days i was there. And considering this was a business trip, i was none too pleased. Although, there WERE two computers down by the lobby that were available for use.

The breakfast buffet was very lack luster. Some dry pastries and toast and sliced melon/papaya/pinapple fruit salad.

The staff were nice enough...when you talked to them. They didn't really greet me on their own, and half the time gave the impression that they would rather be doing something (anything) else.
They did call for a cab whenever i needed one, though. Again, without saying much of anything.

The burger i had at the restraunt was actaully really good. I ordered it twice during my stay.

The pool was very nice, but like another refviewer mentioned, it sits right outside the windows to the restaurant, and inbetween the two towers of the hotel. So unless you like a potential audience, it's a little off-putting. But the lawn chairs are comfortable.

I was a little dissappointed that the hotel is located on a busy road that isn't within walking distance to much of anything. However, the main shopping mall with movie theater is just down the road. I wish i had had time to visit it.

Monterrey is a very beautiful city with a lot to see and do. Unfortunately, i was there on business for just a day and a half, so i didn't get to explore too much, but if you're just looking for a place to crash for the night, this hotel will work.

  • Liked — It was clean and airy.
  • Disliked — No wireless internet! Dissappointing breakfast.
  • Stayed November 2008, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask Kiwibeandip about Comfort Inn Monterrey Valle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, LA
Senior Contributor
36 reviews 36 reviews
Reviews in 30 cities Reviews in 30 cities
52 helpful votes 52 helpful votes
“Just average.”
3 of 5 stars Reviewed 19 May 2008

The best thing about this hotel is how clean it is, and how comfortable the rooms are. The housekeeping staff mops and cleans the public areas so much, the whole hotel smells like cleaning products, which can be a bit much... on the other hand, you really have the sense that it's totally clean here.

The wireless internet access worked for us and in case you didn't bring your laptop, there are two computers in a little area off the front desk for guests.

The continental breakfast isn't that exciting, but you can order omlettes and eggs, which come with refried beans, and that is better.

The rooms are nicely decorated and are a nice retreat from Monterrey, or from work, but there are really no nice shared areas to relax in. The pool area is small but tidy, and nobody seemed to be using it. Also, it is right up against the restaurant windows, which doesn't make anyone feel like hanging out, since you're so visible.

The front desk speaks decent English and is generally helpful. I asked them to reserve a conference room for us last minute, and while they couldn't do it, they did try and were really professional and polite.

In terms of location, it's downtown, but since since the hotel is on a big boulevard, you can't really walk anyplace. But it's a quick taxi or drive to modern American/European style malls (Bennigan's and Chili's restaurants or shopping at C & A, for example)

We found the soap fine to use, but the shampoo was too harsh and unpleasant. The hotel's not near an obvious supermarket, but you can get what you want in the nearby mall or in a downtown shop.

  • Liked — This is an extremely clean hotel.
  • Disliked — There is nothing special about this hotel.
  • Stayed May 2008, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Ask Soda100 about Comfort Inn Monterrey Valle
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Additional Information about Comfort Inn Monterrey Valle

  • Comfort Inn Monterrey
  • Monterrey Comfort Inn
Address: Av Lazaro Cardenas No 1009 | Col Valle Oriente, San Pedro Garza Garcia 66266, Mexico
Price range (per night):* INR3,025 - 5,209

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