I stay in a lot of hotels all around the world. This is a 1st class hotel at an incredible price. First class atmosphere, comfortable beds, fair priced food and drink, unreal lobby and bar decorations, all for $90 per night. If your in Monterrey - this is a great hotel.

As a business traveler frequenting high end hotels all over Mexico, I have to say that the Safi Valle is one of favorites. The service is always excellent, the food is great, and the rooms are very large and comfortable. The Safi Valle is a great deal.

During my last visit I was placed in a room sharing a door into the adjacent room. An incredibly loud family led me to request another room. In 5 minutes I had a new room on another floor with an apologetic bellhop making sure that I was happy with the new room.

They also have a small but adequate business center that is free to guests, and good Wi-Fi. These are FREE services that the Camino Real across the street charges for.

I have travelled extensively and can assert that Safi provides excellent service every time. I consider myself very demanding as most of us should and yet I don't recall any inconviences during any of our 10+ stays. I have travelled to Monterrey on business trips as well as family vacation trips and we stayed at Safi every time.. I have yet to see service as good as the one we find at Safi. Four Seasons' and Hyatt's provide great service but Safi is second to none in that department. The rates are attractive too.
Excercise stations with TV monitors, awesome family pool with tobogan slide, carwash available, ultra fast room service, etc. You name it, they got it!
PS Its the first time I write a review for any hotel.

I was hesitant to book this hotel because even though it is within the Monterrey top ten rated hotels in Trip Advisor, it was based only in 2 reviews. During my first night in this property I realized I should have stayed somewhere else, so I decided to be the third person to post a review about it and express my concerns in regards to the service they provide and the way they run this hotel.

I also want to be as fair as I can, so let me start by saying the hotel facilities are very nice and well maintained. The property looks great from outside. The lobby is also very nice, and the rooms are good size (2 double beds), clean, and with a nice view.

However, the facilities are not everything, so now allow me to mention a few things I did not like before and during my stay.

Booking
The hotel has a nice website which provides a good overview, and there is also a section for online reservations. I was looking for 2 rooms to accomodate 6 adults and 2 children for a family weekend in Monterrey. Safi Valle seemed to be a good option, so I made my 2 rooms reservation online, but I have to tell you it does not seem to be safe. After I completed the reservation and received the confirmation number, I noticed this had no sign of being a secure website (no https or secure site logo in the website address). This means your personal information is not protected. I recognize that part of this was my fault, since I did not verify this hotel had a secure online reservation form before entering my information, but I am so used to book online in secure sites of other hotel chains, that I just assumed this one would be the same. So if you decide to try Safi Valle in Monterrey, do not make your reservation online.

Check In
This process was going fast and smooth, until the front desk person asked me for something no other hotel asked me before: besides my signature in the registration form for each of the 2 rooms, she needed the signature of each adult staying in each room, so they verify their signature in case additional services are requested. So here I go hauling everyone in my party to the front desk so they put their signature in this small form.

Lobby Bar
After some time in my room I decided to go have a drink in the lobby bar, and my mother and my 7 year old nephew offered to accompany me. When we got to the table a waiter approached us and said he was sorry, but children are not allowed in that area. Again, something that never happened to me before. I have stayed in many hotels with lobby bar, and none of them had restrictions for children. I mean, what are you supposed to do? Leave them in the room? What damage can do a 7 year old kid? To me, this sounds as discrimination. If this hotel does not like children, why don't just post it in the website or in the front desk?

I am still in my first night at the hotel while I am typing this review, and as soon as I finish it I am going to start looking for another place to spend my second night.

One thing I am sure: I am through with Safi hotels.