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Holiday Inn Lille Ouest Englos – reviews, photos

3.0 of 5
Autoroute A25 Lille Dunkerque | Impasse Bertha Sortie Englos, 59320 Englos, France
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Holiday Inn Lille Ouest Englos
Ranked #1 of 1 hotels in Englos
3.5 of 5 stars 17 Reviews
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17 reviews from our community

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    10
    1
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    4
Date Rating
Houston, Texas
Top Contributor
82 reviews 82 reviews
Reviews in 70 cities Reviews in 70 cities
84 helpful votes 84 helpful votes
“Nice Renovation”
4 of 5 stars Reviewed 28 January 2012

They did a great job of renovating. Rooms are new, spacious, and very nicely done. Large work desk with outlets. Free ‘in room’ coffee. Free Internet that’s fast and reliable. Flat screen TV with selections for French or English. Thermostat controlled heat that is very efficient.

Beds are new and exceptionally comfortable. The Hotel is off the beaten path. There’s nothing around, but there’s no traffic noise either. Close enough to the Motorway as not to be inconvenient.

I went to the restaurant for dinner. It was OK, but not great. When I asked for the bill, my waiter said OK, and then totally ignored me. I waited 20 minutes before I got up to leave. It was then he called me back to sign the bill. Made me a bit angry.

I tried the breakfast before leaving. Very good selection.

This hotel could have a perfect rating if the restaurant staff weren’t so rude.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask JimDavisHouston about Holiday Inn Lille Ouest Englos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fakenham, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Good transition”
4 of 5 stars Reviewed 7 January 2012

They havent quite finished converting this former Novotel to a Holiday Inn but what they have finished is good, the rooms are much nicer although we seem to have forfeited the separate loos for an all in one bathroom. The restaurant has a slightly 'trucker' ambience' but the food is good and the bar is much as before. Winter rate of 61 euros very welcome. The paint finishes and the
actual cleaning up after the decorators need the inspection of the hotel manager, not good seeing paint flecks all over carpets and things not hoovered up of wiped up properly, but that is a small point.

Room Tip: ask for one with a bath
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 885jilly157 about Holiday Inn Lille Ouest Englos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
Senior Contributor
36 reviews 36 reviews
Reviews in 24 cities Reviews in 24 cities
6 helpful votes 6 helpful votes
“Old and dirty”
1 of 5 stars Reviewed 20 October 2011

This hotel is not matching any standard of the Holdays Inn I've been to.
Except the bar that seems to be totally new the rooms are from another century ! the carpet on the floor has stains on it, there are spider's web on the walls, unlimmted stains on the chair in the room, the sofa looked so tired that I didn't even try to sit on it. Last but not least, the sink in the bathrrom was clogged.
I believe the rooms bellow number 132 are under work but that is less than 20 rooms total !
It is also away from everything ! It cost 40 Euros to go there by taxi from downtown Lille.

Just don't go there !

  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask dams73 about Holiday Inn Lille Ouest Englos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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shrewsbury
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14 helpful votes 14 helpful votes
“OMG, life on a building site”
1 of 5 stars Reviewed 18 October 2011

After reading previous reports we contacted the hotel to see as their brochure states that the building work had been completed, we were assured it was.

Arrived at the hotel that looked more like an open prison than a hotel , in reception a family of four were already having heated conversation with the receptionist who clearly could not find his way around the computer issue, after ten minutes it was our turn, noticing the builders equipment still in the grounds I asked if work had been completed, the receptionist assured me that it was,
I short, it was not, we had to navigate around builders equipment to our room, a spare door and frame was propped up against our room door, the room was great, no problems with that, would liked to have seen pottery cups rather than paper cups. However hammer drills started next morning , and went on all day.

By the way the refurbished swimming pool , yes its full of rubble dispite the hotel brochure stating it was refurbished in the summer of 2011, further to this the business facities do not appear to be avlaiable as stated from the summer of 2011

The bar area , well I have seen more atmosphere in a dentist reception, bright fluorescent lighting, yes in this day and age , and staff that seem to want to hide behind the scenes and laugh and joke rather than serve.

e aware the building work looks a look way off completion

Room Tip: the rooms are good,
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  • Stayed October 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask grahamol about Holiday Inn Lille Ouest Englos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Paul Dolisi, Directeur général at Holiday Inn Lille Ouest Englos, responded to this review
19 October 2011
Dear Madam, Dear Sir,

Many thanks for taking the time to inform us of your experience in our property. Your comments are greatly appreciated since they give us the opportunity to improve our level of service.

I deeply regret if you had not been informed the renovation works are not yet finished in the hotel. I understand you had to suffer from this situation despite the measure taken to separate works and guest areas. We will certainly reinforce this separation immediately to avoid this happens again.
For what concerns your room experience, I thank you for your positive comments which prove our efforts to renovate the hotel are giving some result. Regarding the pottery cups, please note we have just received a delivery today and they are already available for our guests.

To end, we appreciate your comments regarding the bar ; our architect is working on this topic and some improvements are planned for the decoration of this area as soon as possible.
I apologize for the inconvenience during your stay and hope to have the pleasure to welcome you again in Englos in our fully renovated hotel : we are almost there !

Yours sincerely,
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Family Stay”
4 of 5 stars Reviewed 9 October 2011

2 adults and 2 children sharing a room, The 2nd bed was a pull out but the room was spacious and the bathroom a decent size. Building work is still going on so the outside is messy, but it was obvious that the management had done everything to minimise the impact.

The restaurant has a limited men, but the food was fine and reasonably priced.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Brian S about Holiday Inn Lille Ouest Englos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directeur59, Directeur général at Holiday Inn Lille Ouest Englos, responded to this review
15 October 2011
Dear Madam, Dear Sir,

Many thanks for your positive comments on our hotel. The satisfaction of our guests in our top priority and we appreciate your encouraging remarks which we have shared with our employees.

We do sincerely apologize for the exterior aspect of our property due to the renovation works which occured at the time of your stay. The works are now almost over and we have taken your remarks into account in order to give the parking a better appearance.

I wish we will have the opportunity to welcome you again soon in Englos and to offer an even better service in our fully renovated hotel.

Best Regards,
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Additional Information about Holiday Inn Lille Ouest Englos

  • Accor Lille Ouest Englos
  • Novotel Lille
  • Englos Novotel
Address: Autoroute A25 Lille Dunkerque | Impasse Bertha Sortie Englos, 59320 Englos, France
Price range (per night):* INR4,033 - 8,514

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