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Holiday Inn Express Swansea West M4, Jct 43 – reviews, photos

3.0 of 5
Neath Rd, Llandarcy SA10 6JQ, Wales
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Holiday Inn Express Swansea West M4, Jct 43
Ranked #1 of 1 hotels in Llandarcy
4.5 of 5 stars 83 Reviews
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83 reviews from our community

What travellers say about this hotel
  • Good value(5)
  • Car parking(4)
  • Friendly and helpful(3)
Traveller rating
    28
    42
    10
    3
    0
Only show reviews for Family (24) | Couples (24) | Business (10)
Date Rating
London
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Great value for money , but full of drunks.”
5 of 5 stars Reviewed 28 January 2012

We stayed for one night whilst visiting family in Swansea . The room rate was ridiculously low , so we weren't expecting much. The room was big, airy and clean. The breakfast was also very good . But we were woken early in the morning by drunks slamming doors on the other side of the corridor . Shouting every swear word under the sun and starting fights with other guests. We found it quite entertaining, imagine a Jeremy Kyle live show. But if you had kids it would be awful. The young man was fantastic in reception who refunded us one of the room rates , but we never asked him too. Fabulous hotel , but be wary of what other guests might be like given the cheap deals !

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SarahUK21 about Holiday Inn Express Swansea West M4, Jct 43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa Grainger, General Manager at Holiday Inn Express Swansea West M4, Jct 43, responded to this review
14 February 2012
Thank you for advising us of your experience at the hotel.

We are disappointed to hear that due to disturbances from other guests your stay was not as relaxing as it should of been.

We can assure you that this is not a regular occurrence at the hotel however, we give our utmost attention to any disturbances that may occur during any stay.

We have rigorous floor checks maintaining security and minimising the risk of any incidents at the hotel.

We hope this does not deter you from staying with us again in the future and we would look forward to welcoming you back should you wish to return.

Should you wish to discuss this further please do not hesitate to contact us

Kind regards,

Lisa Grainger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
north wales
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
“Just what you expect from a holiday inn”
4 of 5 stars Reviewed 18 January 2012

Regulary stay here when visiting Swansea. 10 minutes out of Swansea but quiet and comfortable. Staff always friendly and helpful and never had anything bad to report.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask shelleyNorthWales about Holiday Inn Express Swansea West M4, Jct 43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa Grainger, General Manager at Holiday Inn Express Swansea West M4, Jct 43, responded to this review
14 February 2012
Thank you for kind words in relation to the hotel staff and service that you received whilst staying at our hotel.

We welcome all guest comments and strive to be the best in everything we do at the Holiday Inn Express, Swansea. It is wonderful to hear that we achieved this on your stays with us and will continue in the future to do so also.

Thank you again for your comments and we look forward to welcoming you back to the hotel on your next visit to Swansea.

Kind regards,

Lisa Grainger
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North Wales, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Brilliant !”
5 of 5 stars Reviewed 17 January 2012

Me and my husband stayed on Saturday 14th for one night. The room was spotless.
Bathroom we could not fault if we tried. . On arriving I found the young receptionist exceptionally helpful and advised us of where to go for the night. We had a brilliant night I hasten to add, We ate in the Harvester next door and meal was lovely with all you can eat salad bar. Again , customer service was very good. Would recommend.
I would definitely stay here again. Thanks very much

Jan

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jan5334 about Holiday Inn Express Swansea West M4, Jct 43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa Grainger, General Manager at Holiday Inn Express Swansea West M4, Jct 43, responded to this review
14 February 2012
Thank you for kind words in relation to the hotel cleanliness, staff and service that you received whilst staying at our hotel in January.

We appreciate all guest comments as we truly strive to be the best in everything we do at the Holiday Inn Express, Swansea. It is wonderful to hear that we achieved this in your recent stay with us and we look forward to welcoming you back to the hotel in the future.

Thank you again for your comments and I will pass your comments on to the neighbouring restaurant.

Kind regards,

Lisa Grainger
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Weybridge, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“First Holiday Inn Stay”
4 of 5 stars Reviewed 28 December 2011
3
people found this review helpful

We stayed in as a family and left happy. Friendly reception staff and they suggested a few areas to visit as we mentioned it was our first Welsh visit. Boys loved the stay and we managed to book into the restaurant next door for evening meals.

Shower rooms could do with a bleach though as ours showed mouldy marks on the edges, sort of puts you off. Pillows were too hard or too flat so I didn't like them. Would have loved a wider choice of cooked breakfast though as my son pointed out, otherwise breakfast was worth it.

Otherwise would revisit.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ru K about Holiday Inn Express Swansea West M4, Jct 43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa Grainger, General Manager at Holiday Inn Express Swansea West M4, Jct 43, responded to this review
14 February 2012
Thank you for your comments regarding your stay with us in December 2011.
We are to please to hear that you had an enjoyable stay and that our location suited your family needs.
We pride ourselves in our high standard of cleanliness and service and were surprised to read that our shower indicated otherwise. We have however, looked into this and have advised housekeeping of your comments to ensure this does not happen again.
We offer a firm and soft pillows in each bedroom to ensure a comfortable night’s sleep but unfortunately on this occasion we did meet your requirements. Please be advised we can provide feather pillows should this be preferred on your next visit.
With regards to our breakfast we believe we offer a wide range of options which would suit most guests which also is free of charge. Our cold offerings are 6 different cereals, fresh fruit along with segmented fruit, cheese, croissants, muffins and yogurt with the added hot items of toast, scrambled egg, baked beans sausages and hot beverage.
We thank you once again and look forward welcoming you back to the hotel on your next visit to the area.
Kind regards,

Lisa Grainger
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Bristol
Senior Contributor
26 reviews 26 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Perfect for Swansea Business”
4 of 5 stars Reviewed 28 December 2011
1
person found this review helpful

The hotel is sited on one of 5 motorway junctions leading into Swansea so is not far from whatever turn off one needs. It has a large sports and leisure facility next door where a nominal entry fee will get you in. Also there is a Harvester restaurant. But your not far from Swansea, Neath or Skewen for restaurants and bars.
The hotel is a typical travellers type but very clean and the staff are very helpful and courteous. The beds as ever in Holiday Inns are excellent. A lift is available for the other two floors. Parking is available but is often fully taken up at meal times, when people are in Harvester. The hotel staff allow and even assist in arranging takeaway delivery meals and providing cutlery, even though there is a reasonable good menu choice available in the hotel. Theres at least 2 restaurants about 2 miles away in Skewen which are fantastic, try the Zafran (although no takeaway delivery available).

Room Tip: Ground Floor front rooms may be a lit with bright light from cars entering/leaving car park
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Adrian P about Holiday Inn Express Swansea West M4, Jct 43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa Grainger, General Manager at Holiday Inn Express Swansea West M4, Jct 43, responded to this review
14 February 2012
Thank you for your comments regarding the easy of our location for Swansea Business, neighbouring towns, restaurants and bars.

With many local businesses and attractions with-in a short distance we can offer recommendations and direction for both business and family guests to where they wish to travel to during their stay.

As you have indicated we offer evening meals at the hotel between 6pm – 10pm and have recently introduced a lunch time and late night Pizza menu at the hotel also.

I have advised the staff on your comments regarding their helpfulness and courtesy during your stay and we are pleased to advise this is a service we are happy to deliver to all our guests during each and every stay.

Thank you once again and we look forward to welcoming you back in the future.

Kind regards,

Lisa Grainger
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Additional Information about Holiday Inn Express Swansea West M4, Jct 43

  • Holiday Inn Express Llandarcy
  • Holiday Inn Swansea
  • Llandarcy Holiday Inn
  • Holiday Inn Llandarcy
Address: Neath Rd, Llandarcy SA10 6JQ, Wales
Price range (per night):* INR3,865 - 6,945

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Holiday Inn Express Swansea West M4, Jct 43
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