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Hotel Ibis Monterrey Airport – reviews, photos

2.5 of 5
Blvd Interamerican 105-109 | Parque Industrial Finsa, Apodaca 66600, Mexico
Hotel amenities
Special offer
Ofertas Ibis
Hotel Ibis Monterrey Airport
Hotel Ibis Monterrey Airport
Hotel Ibis Monterrey Airport
Hotel Ibis Monterrey Airport
Hotel Ibis Monterrey Airport
Hotel Ibis Monterrey Airport
Ranked #6 of 11 hotels in Apodaca
3.5 of 5 stars 51 Reviews
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51 reviews from our community

    Trip type
Traveller rating
    10
    18
    11
    3
    9
Date Rating
Prescott, Arizona
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Hotel would not honor quouted rate from Orbitz”
3 of 5 stars Reviewed 9 May 2010

I arrived on time and while the location is good and the rooms are nice but small, when I showed the printed reservation for the rate they would not honor it. They said it was a promotional rate but was not in effect now so the rate they gave me was about 200 pesos higher. When I contacted Orbitz, they would do nothing for me but apology. I am tightly budgeted for my trip and these two nights has caused me to cut on food for the next two day, I strongly recommend you do not use Orbitz because they do not follow up on quoted rates.

  • Stayed May 2010, travelled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Retired2010 about Hotel Ibis Monterrey Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanover, NH
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“For Price & Location--Great”
3 of 5 stars Reviewed 12 March 2010

The Ibis wasn't high luxury--but who needs that when you're staying in it as a transition from your trip in the Monterrey area to the airport and beyond? Check-in and -out was quick and painless. The rooms were cozy enough and had hit-or-miss WiFi. My bed was comfortable and the water was hot. There was some confusion with the lights in the room, due to the card-slot that triggers the power not controlling every lamp. For the price ($31/room), however...I can deal with that.

  • Stayed March 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask etapley about Hotel Ibis Monterrey Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accor_Mexico, Public relation manager at Hotel Ibis Monterrey Airport, responded to this review
16 March 2010
Dear Mr. :

Thank you very much for taking the time to share your comments concerning your stay at the Ibis Monterrey Aeropuerto, Monterrey, Mexico. Excellent service is what we strive to be known for; therefore your feedback is exceedingly important as it helps us to continually improve upon our service and provides a memorable experience to our valued guests.

We are working very hard to ensure that our guests are completely satisfied. I am delighted that you left our hotel with pleasant memories.

Our relationship with our guests is of paramount importance. We are looking forward to your next stay with us at the Ibis.

Sincerely,

Jose Romero
Gerente General
Hotel Ibis Monterrey Aeropuerto
+ 52 (81) 8196-4040
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico
Top Contributor
58 reviews 58 reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
“Nice location, small rooms”
3 of 5 stars Reviewed 23 October 2009

This hotel is a good option for early travelers since is cheap and close to the airport, the rooms are very small. Not recommended for long vacations with family. There is a restaurant which serves nice capuccinos in the evening and a tasty breakfast (not cheap) Great value for short trips ONLY.

  • Stayed May 2008, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask J-L-1977 about Hotel Ibis Monterrey Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Poor service-poor experience”
1 of 5 stars Reviewed 15 May 2008
1
person found this review helpful

I arrived after a long hot trip to find that to turn on the air conditioner you first had insert your room key into the box, turn on all of the lights and visit the desk three times with no assistance. I looked out the window and saw five other rooms where they had given up and just let the windows open in the 100 degree heat. Most of those staying there were North American business people. The breakfast included was available for a fee. The staff really did not seem to care about any problems.

  • Stayed May 2008, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ask MikewAustinTexas about Hotel Ibis Monterrey Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Awful Hotel”
1 of 5 stars Reviewed 24 March 2008
1
person found this review helpful

I booked one night at the hotel's website, where clearly said Breakfast included for 6 dlls more. I chose OK for the breakfast, but when I got there the clerk told me that was a "mistake" on the reservation site, and that I had to pay 6 dlls PER person. Although they accepted it was the hotel's mistake they charged me the breakfast. Its not well explained on the site. Rooms are soo tiny. Please avoid this hotel, poor customer service.

  • Liked — Location to the airport ok not the best
  • Disliked — Poor customer service and communication skills
  • Stayed March 2008, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask TonyMexico about Hotel Ibis Monterrey Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Ibis Monterrey Airport

  • Ibis Monterrey Airport
Address: Blvd Interamerican 105-109 | Parque Industrial Finsa, Apodaca 66600, Mexico
Price range (per night):* INR2,072 - 2,969

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