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Le Mirador Kempinski Lake Geneva – reviews, photos

5.0 of 5
Chemin de l'hotel Mirador 5, Chardonne 1801, Switzerland
Hotel amenities
Le Mirador Kempinski Lake Geneva
Ranked #1 of 3 hotels in Chardonne
4.0 of 5 stars 100 Reviews
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100 reviews from our community

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Traveller rating
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Date Rating
Bursins, Switzerland
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Fantastic!”
5 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

My fiance and I spent 1 night at the Mirador after having bought an offer on Dein Deal website that offered the night for half price with breakfast and 2 massages included. We had a fantastic Junior Suite of 50sqm overlooking the lake. There are lots of amenities (coffee machine in the room, I-phone docking station, large terrace, Jacuzzi bathtub, rain shower etc..). In addition, the girls at the reception were very efficient and the massage was extremely well done. Breakfast is well served and the view is also very impressive from the Patio (also a restaurant).
(I had spent 1 night there 10 years ago; it was already great but in 2009, the hotel was refurbished and new rooms were created). It is a real 5* hotel and they make no difference if you arrive with an "internet offer" or if you pay full price. The service is just perfect!

Room Tip: The Junior Suites are really great! Brand new rooms, lots of amenities, fantastic view!
See more room tips
  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Smile73 about Le Mirador Kempinski Lake Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric Clément, E-Commerce & Marketing Coordinator at Le Mirador Kempinski Lake Geneva, responded to this review
6 December 2011
Dear Madam,

We appreciate the time you have taken to complete the Trip Advisor review and we take this opportunity to thank you once again for choosing Le Mirador Kempinski for your stay.

Your constructive feedback is important to us and it is through your grading and comments that we strive to achieve high levels of service. Exceeding customer expectations is our priority and your views are therefore essential. We are happy that the facilities within your Junior Suite, the breakfast, the massage and our staff met all your demands. We are also very proud to know that the hotel was already great 10 years ago and that it's still the case in 2011.

We hope to have the pleasure of seeing you again at Le Mirador Kempinski
Sunny regards from the Swiss Riviera.

Frédéric Clément
E-Commerce & Marketing Coordinator
Le Mirador Kempinski
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Brussels, Belgium
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Outstanding Location”
5 of 5 stars Reviewed 15 November 2011

This hotel is superbly located on the top a hill with an amazing view of the lake that, weather permitting, can be enjoyed from the bar/restaurant terraces. Amenities and service are very much in line with 5 star rating of the hotel (also the prices!). The Spa and pool are worth a visit and if you do not fancy “the” posh restaurant of the hotel, there is a cosier Fondue Chalet in the hotel grounds. The Junior Suites on the lower floors (below the reception) are the best because they have a private large terrace and unrestricted view of the lake and mountains.

Room Tip: Junior Suites on the lower floors
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  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Transco about Le Mirador Kempinski Lake Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric Clément, E-Commerce & Marketing Coordinator at Le Mirador Kempinski Lake Geneva, responded to this review
17 November 2011
Thank you very much for choosing Le Mirador Kempinski for your stay and taking the time to share your experience. We really appreciate your feedback and we are happy that the amenities, the service and all the facilities within our hotel met all your demands. We are continously aiming to improve and will hopefully provide you with an even better stay next time you return.

Sunny regards from the Swiss Riviera.

Frédéric Clément
E-Commerce & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rolle, Switzerland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“High price, but value for money !”
5 of 5 stars Reviewed 6 November 2011

The problem when writing about Mirador is where to start, it is all perfect! I stayed here in 2008 before the renovations started and many things were excellent back then too. The one thing back then was the annex, which was good, but a little outdated. That has now been renovated, and perfectly so! Colors are either red and cream or chocolate and cream depending on the room. The hallway has been enlarged and each room has a large terrace with a magnificent view over Vevey, Lac Leman, and the Alps. The impression seeing it from the room is so stunning that one doubts it is for real. Going to bed in the evening and waking up in the morning with this beautiful ever-changing landscape makes you feel like a king.

Something I enjoyed is that they have kept the original building intact and thus you have a choice between modern or classic. Personally I adore the staircases in old hotels. It is so much better to descend for dinner sweeping down a large staircase instead of standing cramped in a crowded elevator.

The facilities are AAA with a Spa, a pool, and a fitness center all very well equipped, maintained, and clean. There are treadmills, bicycles, all sorts of fitness machines, weights, sauna, hammam. You have it all. I did spend some time in the fitness center, but honestly, when you visit a hotel in such surroundings, the only sensible exercise is of course to go outdoors and hike, run, or cycle. The views are stunning! You may also hike up to a telecoms tower on the top of a hill and take an elevator to the top of the tower for an even more splendid view.

As for dining I think the concept with two restaurants (plus the Chalet a short walk away) is great. There is the more relaxed Le Patio, which we chose considering our son of 3 months, and the upscale Le Trianon which is a top rate restaurant which we visited last time we were here.

I must also mention the staff. To me hotel staff is very important Hotellerie is after all a services business. There is such a difference between hotels where amateurs do their best to keep their guests happy, and hotels that hire people who have had schooling in hotel management and services. Mirador belongs to the latter category. From the moment you enter the hotel you know you have got professionals in front of you. It is evident in everything : clothing, haircuts, language, gesture, check-in process, even down to the way the cleaning staff greets you in the hallway.

In summary: if you are looking for a getaway that will make you feel like a king with astonishing surroundings and view that makes you breathless, Mirador is an excellent choice!

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask joakimhenriksson about Le Mirador Kempinski Lake Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric Clément, E-Commerce & Marketing Coordinator at Le Mirador Kempinski Lake Geneva, responded to this review
15 November 2011
Mr Henriksson,

We appreciate the time you have taken to give us your feedback and we take this opportunity to thank you once again for choosing Le Mirador Kempinski for your stay.

We are really delighted to read that you have enjoyed your stay with us and that we met all your expectations. It's a great motivation to all our staff to see all these compliments and feel that our efforts are rewarded by your satisfaction.

We hope to have the pleasure of welcoming you back to Le Mirador Kempinski.
Sunny regards from the Swiss Riviera.

Frédéric Clément
E-Commerce & Marketing Coordinator
Le Mirador Kempinski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Beautiful place to stay ..with some drawdowns..”
3 of 5 stars Reviewed 5 November 2011

The purpose of the weekend was to relax and enjoy the spa with my mum. The weather was amazing: sunny & dry..just perfect to enjoy the terrace of our Junior Suite in the renovated part of the Hotel. What makes the exceptional of the Hotel is its location. You never get tired of the incredible view on the lake and the mountains. You really feel in Switzerland. The room was beautiful and offered all amenities you can expect in these hotels.. even more I have to say.. several plugs, Nespresso coffee machine, nice amenities in the bathroom, great dressing room, pillows menu.. On the negative we can note: poor tv connection (it was the final of the rugby worldcup and I couldn't watch it as the cable connection did not work properly). Except the room the service and the rest of amenities of the hotel are not much in line with the quality of the room. Although the staff is very nice and helpful (which is always a plus!) like at the reception.. they are not always very trained... the concierge couldn't advise us on a nice restaurant in Montreux (20km from Vevey), there was no doorman when we arrive to pick up our luggage and the staff of the restaurant is not friendly. Furthermore the spa/swimming pool area lacks directions..we couldn't find the hamman/sauna easily and couldn't find a staff member to ask. Not better.. the breakfast room looks a bit cheap and not very new.. Thanksfully it overlooks the lake and mountains so you enjoy the beautiful view! I had to ask 3 times for pancakes and almost needed to "fight" to get them as it was very much understaffed and obviously they were under water.. Not mentioning the dinner, as we didn't go to the Gastronomy restaurant but the other dinner place is really average. The place is good for business seminars and family stay.. It is a shame that only rooms really give a good impression from this beautiful place.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask 1st_kensington about Le Mirador Kempinski Lake Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric Clément, E-Commerce & Marketing Coordinator at Le Mirador Kempinski Lake Geneva, responded to this review
8 November 2011
Dear Madam,

We appreciate the time you have taken to write a review on Trip Advisor and we take this opportunity to thank you once again for selecting Le Mirador Kempinski for your stay.

Your constructive feedback is important to us and it is through your grading and comments that we strive to achieve high levels of service. Exceeding customer expectations is our priority and your views are therefore essential. We appreciate your comment regarding the room, the staff and the amenities.

In the meantime, please accept our sincere apologize; we are truly sorry about the discomfort you experienced while you stayed at our hotel. We have taken up in depth your remarks regarding the TV connection, the concierge, the spa and the breakfast room with the department heads concerned, and we have taken the necessary immediate corrective actions. We checked the TV connections in room with our provider, improved the directions to the spa and trainee your staff in order to keep the 5-star standards and provide good service to our customers.

During your next stay, please do not hesitate to contact our guest relation manager in the case you need anything special or if you’re facing the same problems. We hope to have the pleasure of welcoming you back to Le Mirador Kempinski.

Sunny regards from the Swiss Riviera.

Frédéric Clément
E-Commerce & Marketing Coordinator
Le Mirador Kempinski
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai, India
Senior Contributor
21 reviews 21 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“hotel review”
5 of 5 stars Reviewed 4 November 2011

excellent location,very quiet place ,very spacious and comfortable rooms .Le Patio offers a wide variety of buffet breakfast and we really enjoyed the food served.
Beds are very comfortable and with all lake view rooms the mornings are a pleasant sight

Room Tip: lovely lake view rooms with a splendid view of the lake and mountains
See more room tips
  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask baalaji about Le Mirador Kempinski Lake Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric Clément, E-Commerce & Marketing Coordinator at Le Mirador Kempinski Lake Geneva, responded to this review
7 November 2011
Thank you for choosing the Mirador Kempinski during your recent stay in the Montreux-Vevey area. We are happy that the facilities within our hotel met all your demands. We are continuously aiming to improve and will hopefully provide you with an even better experience next time you return.

Sunny regards from the Swiss Riviera.

Frédéric Clément
E-Commerce & Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Le Mirador Kempinski Lake Geneva

Chemin de l'hotel Mirador 5, Chardonne 1801, Switzerland
Price range (per night):* INR24,800 - 41,686

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