We have arrived late at this hotel around 11pm, we were exciting to be in New caledonia and my boyfriend have kept a bottle of champagne for the occasion. but in the room there was no corkscrew so we went to the front desk and ask for it, but employees were so surprise about our question then, they decided to call the manager and this guy did refused our request, and said it was forbidden to have a bottle of champagne in our room.I wanted to say to this guy if you read this message, you are a shame for the French people ( I am one) and this absolutly not customer service that you have provided this night.New caledonia is REALLY far away and extremely expensive so I think it was an exceptional occasion for us to drink this champagne.
- Koulnoue Village Hotel Hienghène
