Stayed recently, booked two rooms as travelling with our 2 sons, called the hotel after booking online to request 2 rooms together, one twin, one double, told them we were arriving late & she told me she woudl allocate rooms together near reception, . Arrived at 1am & found rooms were not next door & had only 1 double bed in each, there was no heating turned on & rooms were freezing!!! went back to reception to ask for the sofa to be made up, was told she was NOT ALLOWED to make up any sofas & it wasnt written into the book, even showed me the book & if it wasnt in the book housekeeping wouldnt make it up, I told her that I called a couple of weeks ago & who was I speaking to then, she couldnt work the system, ( I am a hotel manager myself & told her how to look on opera) she then told me it was the manager of the WHOLE building who had updated my reservation two weeks previous but never alllocated a room with a sofa for the kids... had to make the bed myself... not good enough, even a B&B can make up beds when they get it wrong, very basis requirment. The beds were saging in the middle & need replacing along with the tv that has a purple hue all around it.. they dont understand how key cars work, they are not meant to have stickers stuck on with the room numbers available for all to see...couldnt believe it. left first thing in the morning, didnt even use the showers... so so very basic & below par. do yourself a favour & give this one a miss
- Pembroke Dock Travelodge
- Travelodge Pembrokeshire
- Travel Lodge Pembrokeshire
- Pembrokeshire Travelodge
- Pembrokeshire Travel Lodge
