Visited on 30th December with my family. This was a stopover as my Husband and Son went to watch Liverpool. Arrived in the afternoon, the staff were very welcoming and gave us our key. the room was a family room and it was spotless with plenty of room. Our room was on the ground floor and next to the car park but we didn't hear anything during the night. We arrived back at approx 11pm and the night security guard was at his station and he greeted us with a warm smile. We paid for breakfast, our Son who is 11 ate free. It was lovely, we had a full breakfast and the waiter was so friendly and helpful. It was a great location for the City Centre and only took about 17mins by car through the Mersey Tunnel (£1.50 each way). I would definitely stay there again.

I stayed at this hotel overnight with my son (11yrs) and wife. The first thing we noticed was the reception staff were very friendly and helpful. The room was clean and beds comfortable. When we arrived back after a night out, we had run out of milk satchets and the night receptionist was very helpful and and asked if I needed anything else, then just to ask. We had a ggod sleep and didn't hear any traffic considering the main road was outside our window. Braekfast was really nice and the staff again were friendly and couldn't do enough for us and done our breakfast exactly how we wanted. I would definately return to this hotel and would recommend to others.

Didn't stay at the hotel but my wife & I ate at the Royal Oak restaurant attached to the hotel. I ordered fish and chips, fish was OK but chips were cool and hard. My wife ordered Cheddar cheese burger which came with virtually no cheese. When we complained the waitress took it to the kitchen to have more cheese added. When it came back they had simply stuck a slice of cheese on it but had not bothered to melt it. This is not the first time the food has been disappointing at this establishment and the service very poor.

I use Premier Inn's most of the time I travel around the country. First time at this one, check-in was good with helpfull staff, room was clean and confortable.

Only minus point was breakfast in the attached pub/restaurant, I had arraived in time to be told by staff "i had just made it", only one other customer sitting, the coffee was in a thermos flask, not uncommon and usually good, and was luke warm. No one had approched to offer a cooked breakfast so I assumed I was not going to get one, the toaster was turned off and was cold so had been off for a while before I got there. I turned the toaster back on and started making toast only to be told "i could not make toast and that was off for a reason". The toast was ready anyway so I went back to my table to eat it and I was then asked if I wanted a cooked breakfast. I had had enough by this and declined, the waitress then shouted to the kitcken "he doesn't want anything", probably just as well as I expected a re-cooked cooked breakfast by this point.

I would not use this Premier Inn again because of this and will in future avoid any that are attached to Hungry Horse Pub/Resaurants.