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Peel Hey – reviews, photos

Frankby Road | Frankby, Wirral, Frankby CH48 1PP, England
Hotel amenities
Peel Hey
Ranked #1 of 2 Frankby B&B and Inns
4.5 of 5 stars 48 Reviews
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48 reviews from our community

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Traveller rating
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Date Rating
Belfast, United Kingdom
Senior Contributor
34 reviews 34 reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
“OK but not great”
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

We were hoping for something more from this small hotel. Nothing major wrong exactly but just not as good as we were hoping for, it seems that other reviewers had a more positive experience than ours.

Our communication with the hotel was a bit impersonal with several paragraphs in e-mails seemingly cut and pasted with what appeared to be no thought to some of our questions.

We had booked a standard room, which was spotless and well decorated. Our room was at the front of the hotel and we had a lot of road noise to contend with and a strong draught from an ill fitting window. The plumbing and sound proofing were also below par, noticeable with anyone in an adjoining room using the bathroom being clearly heard in our room, with the plumbing then rattling and clanking as the cistern refilled. Shower was pretty useless in the room as well.

The public areas in the hall and stairs of the hotel were not so well decorated although the hotel did have some nice friendly touches, DVD library available and the honesty bar in the dining room. The conservatory and dining rooms were however very nice.

Unfortunately the hotel is a little marred by the plethora of 'notices' posted around the hotel, warnings to do this, not to do that, guests are reminded etc.etc. ....... they were everywhere and created an unwelcome feeling, We were not made unwelcome at all, but perhaps the owners could re-examine their policy of posting instructions around the walls. I think I counted 6 warnings and instructions in our room alone.

We were going to have an evening meal and the hotel were happy to provide one and supplied a sample menu, but they were also good enough to recommend a local restaurant, which was what we ended up going for (see review for The Manor Restaurant- Greasby). We cannot therefore comment on evening food at the hotel. Breakfast was OK, Great fruit salad and good cereal selection but the cooked selection wasn't great, with dried up black pudding and bacon, and a bit mean on the portions.

Had this been a £35 per night B&B, my score may have been different but at £50 each I think it was overpriced for what we got.

Room Tip: Lots of road noise at the front of the house, so if they have rooms at the back they might be quiete...
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  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Polychrest about Peel Hey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeelHey, Owner at Peel Hey, responded to this review
8 May 2012
30th January 2012. Polychrest
Thank you for your recent review. We are pleased that you were happy with your room and our standard of cleanliness. In response to the issues you raised, unlike most hotels these days where you are just given a booking reference number, we like to personally confirm all our reservations which use a basic template to ensure that all relevant information is conveyed to our guests, and can only apologise if your questions were not answered fully.

We have a continuous programme of maintenance and improvements scheduled which include soundproofing, draught exclusion and redecoration throughout.

With regard to ‘Notices’ unfortunately we are legally bound by the Health & Safety Executive to carry out risk assessments and display warnings to guests for their own health and safety.

Peel Hey holds a ETC Breakfast Award, one of only 250 awarded in the country, our sausage, bacon, black pudding and eggs are locally sourced and are cooked fresh to order, we apologise if this was not to our usual standard.

As a small independent business, we endeavour to keep our rates as competitive as possible and pride ourselves on our levels of service, cleanliness, quality and visitor experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland, United Kingdom
Senior Contributor
32 reviews 32 reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“Excellent.”
5 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

This place is great, really lovely. Spotlessly clean comfortable, classy rooms. Really nice touches like an honesty bar and evening meals available on request. Lovely garden and conservatory. Breakfast is excellent, the staff are friendly and really helpful. All in all a great place to stay.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Peel Hey: A lovely home away from home”
5 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

Peel hey is a family run bead and breakfast that is very comfortable and gives a warm welcome. The food is excellent and great attention is paid to every detail. It is a lovely 'home away from home'.

My brother was over from Australia to see our elderly Mum when I stayed with him in August. He visited again in September with his wife and invited the family for a lunch. Everyone enjoyed themselves and the hospitality extended to everyone was exceptional.

I have also stayed a Peel Hey in the past with my husband and we very much enjoyed our stay.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Diane V about Peel Hey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chéserex, Switzerland
1 review
1 helpful vote 1 helpful vote
“A little gem of an hotel”
5 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

We were so pleased to discover Peel Hey a few years ago when visiting a relative who lives close by. Since then we have stayed many times and find it a real home-from-home. Sue and Ken, the owners, together with their lovely staff, are always very welcoming and friendly: nothing is too much trouble. If we've arrived late of an evening (we come from Switzerland), sandwiches and drinks have been prepared for us. As neither my husband nor I are fond of the "chain" type motel/hotel, or the large impersonal hotels, Peel Hey is ideal for us. We love the old house and its pretty rooms, and love the terrace in summer. We can highly recommend the high-teas served throughout the summer months, with the most delicious variety of sandwiches, cakes, scones with clotted cream....
Peel Hey is also within very short distance of the motorway to Liverpool or Chester, so ideal for shopping trips as well as discovering the rest of the beautiful Wirral. All in all, a little gem of place and one we will be visiting again in the springtime.

Room Tip: We like the rooms at the front that have an outlook over the field of horses and countryside.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Geneva, Switzerland
1 review
1 helpful vote 1 helpful vote
“A home away from home”
5 of 5 stars Reviewed 16 December 2011
1
person found this review helpful

My 4 month old son and I stayed here for two nights whilst visiting family close by. My parents, who stay here regularly, recommended the place I had heard so much about. When we arrived, on a cold and blustery afternoon, we immediately felt at home. Sue and Ken made sure my son and I had everything we needed. We had dinner there both nights and the food was delicious and very good value. Breakfast was also great. The other staff were very friendly and helpful. I look forward to returning in the spring.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sarah T about Peel Hey
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Additional Information about Peel Hey

Frankby Road | Frankby, Wirral, Frankby CH48 1PP, England
Price range (per night):* INR4,873 - 8,570

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