This review relates to the food side of the business. Staying locally we were encouraged to try the local businesses "every £1 spent locally is equal to £3 for the business". The outside of the Snooty Fox looked well tended and provided for. The lounge area was clean and nicely decorated. The menu read well. So you can imagine we were looking forward to a pleasant evening, what can I say a classic do not judge a book by it's covers!
We arrived without a booking but was informed they would be able to serve us, we ordered our drinks and were given menu's and invited to sit in the lounge/bar area. Whilst waiting we were informed of a problem with the oven, which was rectified, no problems there. I did note some people arrive and having not been able to catch anyone to serve them drinks leave, one group even seemed to be advised of another place to try by a customer! Eventually we were shown through to the restaurant, I pointed out that no one had been to take our order prior to being shown through never the less we had to leave the comfy surroudings of the bar area to go through to the restaurant. We placed our order only then to hear the people at the next table send back the fish dish my husband had ordered, we changed his order at that point! Our food duly arrived albeit in dribs and drabs, when we had finished our mains a dessert menu arrived, and whilst I was out of the room an order was taken for my husbands and fathers dessert. Jess the waitress knew she had to come back to take mine (although why a part order had be taken I do not know!) when I arrived back in the room she was busy clearing the plates away at the only other occupied table in the room, only 2 covers so not a mountain and in doing so entered into a conversation with them, 20 minutes later she had not finished this conversation, on personal issues only, nor cleared the plates away, and had made no attempt to come and finish our order despite looking up at us several times, eventually my usually mild mannered husband went through to place the order directly with the kitchen!! You might have thought that would have provoked investigation from the kitchen/owners as to why a customer had to come and place their own order, but no. In fact in due course a male member of staff came out and entered into a bit of banter with Jess.
We did not go back there, and would not recommend to anyone, I was ill during the night, I had had ribs and chicken, nothing like I would have expected from the menu. I do remember the people at the next table who sent back the fish being advised that "the owner is cooking tonight as the Chef is off"
Went I found someone to take my money for the bill, the same person who had spoken with my husband re the dessert order and therefore knew what our issues were, asked if we had enjoyed our meal, I commented then on the poor service and being ignored, Jess who was in ear shot did not apologise, neither had she earlier when she saw us chase to place an order. All in all a very poor experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC