We recently stayed here through a deal with groupon and think we may have been given the worst room possible and in need of updating as we were in the old part of the hotel. It wasn't a warm and welcoming room due to the heating not being on in the room and was only single glazed so we had to sit with out coats on till the heating was put on and it warmed up. We did ring down to reception and they brought us up a heater and also offered to change our room but only to a twin bed not double as we had booked. During our stay the heater in the bathroom never worked but the staff brought us another heater to make sure we stayed warm.
Our first night there was disturbed and I then had trouble getting back to sleep due to the night porter opening our room door at 01.25am!!! After ringing down to reception and finding out it was him he told me he thought the room was empty and thought he had heard a noise in the room! We did complain the day after and were given a free meal in the restaurant, the staff were very apologetic but it sort of spoilt the whole weekend.
- Best Western Chester
