We stayed here last weekend and met up with friends.The hotel grounds look beautiful and the gardens were very attractive.The public rooms are all gorgeous-wood panelling,log fires and board games. Our standard room was extremely small and rather bland-so we negotiated an upgrade to the Tower Suite which was splendid.The double bathroom was beautiful and the four poster bed was really what you would expect in such a lovely hotel.The spa was smart but so busy that we were unable to all 4 of us find loungers by the pool( but the staff said it was not usually this busy).My husband had a sports massage which he said really was fantastic.
We were all a little disappointed in the slightly patchy service over dinner-some long gaps waiting for little things such as tea at the end of our meal and on several occasions we all had empty glasses and had to pour our own wine-hardly a hardship but not really what you expect from a top class hotel.The food was good quality but a litle lacking the wow factor. The cheese board however was fantastic- a very wide selection of well thought out local and regional cheese and avery good portion of each was served.
Our main gripe was the charge for tea which was frequently offered - on arrival,as a wake uo and in the lounge after breakfast. The charge of £6 per cup seems exceptionally steep particularly when there is no facility in the room to make a cup of tea and when they are charging £330 for a tiny room with no breakfast it was generally felt that tea should be complimentary. To make matters worse we spotted on our bill after paying that they'd charged us for an extra 3 cups (£24) which we hadn't had. It was refunded but it took time a nd left a slight sourness on our part. I would go back but only after I'd exhausted other hotels in what is a lovely part of the country.
- Lucknam Park Chippenham
- Lucknam Park Hotel Chippenham
