We booked a bungalow in the grounds as being a mountain retreat we thought this would be a wonderful place to relax for a few days. When we arrived we were taken to the 'bungalow' - it was AWFUL'!! It smelt, the soft furnishings were filthy and there were a load of cigarette burns - the kitchen was rudamentary to say the least and the bathroom - well, best not say. The 'terrace' had high walls and had not been swept for months - covered with grime and grot thoughout....We expressed our disappointment and were moved to a bedroom in the hotel, this was better but still not of a very high standard with chipped and broken furniture, coffee cup rings throughout and a bathroom that looked as though it was last cleaned in the 1970's!! We stayed two days and then checked out. The bar was dark and miserable. The restaurant was OK and the service good, food of a reasonable standard and reasonable value - decor - out of the 70's - general level of cleanliness was poor - OK in the public areas, which are the areas that they photograph - last straw was the swimming pool - it was 2'6" deep throughout - hopeless for swimming and too deep for a paddling pool for the kids!! This is a wasted opportunity - in the most wonderful of locations and the worst hotel I have ever seen......do NOT visit here

We had a great time @ Moulay Yacoub..Service was great. Just squeezed Fresh orange juice. Great ambience..Thermal spa is cheap for foreigners..Full body massage and other treatments for less than $100.00 USD. I would definitely go again. The townspeople are great also.

In my trip to the center of morocco,i started with ifrane,azrou and then moulay yacoub wich is known for its thermal station.
we did not have any booking,so we decided to look for a hotel once there.we choosed Moulay yacoub hotel.My husband and i choosed it because of its location a bit far from the noise of the market of moulay yacoub.(thing that i recommand )
they proposed a room with a big bed but its was too small and a middle of bangalows,therefore i accepted a double room with two seperate bed (i was a bit frustrated by that! lol)
The room in general was nice,very clean and bathroom well equiped (exept a bad smell that comes from time to time from the toilet).the room was also equiped with an air conditionner.
the room had a large balcony that was in front of the swimming pool and a garden.But that created an inconvinient : the animation in the swimming pool started early in the morining for kids,and continues till 11PM at night for adults!!! my husband retained me many times for calling the administartion,because i was very disturbed and my trips object was to relax!!! that was a very bad point for the hotel.
we stayed for one night ,and the day we leaved ,i was surprised early in the morning by the slamming of the doors (very very noisy)that even awaked me.that noise was engendered by the cleaning ladies who just cant do an effort and block the room's door when thay are cleaning it!!
The only god thing i can retain is the good price we got while leaving 570dirhams (57usd)
Its a clean hotel,with a nice rooms,but its staff needs to be more professionnal (im talking about cleaning ladies) its more a hotel suitable for families and not for a couple ,hopefully we spent there only one night otherwise i would be mad of noise!!!!