This was such a disaster hotel. I can't believe other people have given it such good reviews. From the minute we arrived we were not impressed. The reception were very dismissive and although they said the right words their attitude was not pleasant. We were driven to our villa and as soon as we enetered I began to be concerned. The garden was overgorwn and the lawns were overtaking the garden beds and almost creeping into the pool. The photos on the website are accurate but the state of repair is very dubious. Our driver dumped us at the door and didn't even take us inside. When we entered the villa itself the smell of sewerage greeted us and we immediately rang reception to ask for another room and were told the hotel was full and there were no other rooms. We were later to discover this was not true. The curtains in the villa had black mould growing on them and the veneer on the wardrobe was peeling off. The wardrobe doors were hanging loose and the water pressure in the shower was ridiculously low. The vinyl mats on the outside furniture were also covered with black mould and food, and the bed sheets on our first night had holes in them!!! The white towels were grey and the complimentary soap etc wouldn't make enough lather to wash with.

We decided to make the most of it and just ignore the problems but then we went to breakfast - most of the food in the warmers was cold. It seems you need to get to breakfast before 7.30am if you want food that is even slightly hot. The bakery items were still OK but the coffee was awful.

It was my partner's birthday on the day of our arrival and so we deicded to have a celebratory meal in the restaurant on our first night. The "Cave" restaurant was closed. We were told they only open it when they have enough advance bookings. We then discovered that everything except the "Pomelo" restaurant was closed all the time, including the bar. Needless to say the Pomelo restaurant has NO atmosphere and the food was awful.

The grounds are not fogged against mosqiutos and as the place is set in the hills above Nusa Dua amid acres of untamed vegetaion, mosquitos are a serious problem.

We spent as much time as possible away from the hotel because we were so disappointed. On top of that the hotel is in the middle of no-where. The hotel provides a shuttle to the beach which takes 15-20 minutes and only operates 3 times a day - 10am, 12 noon and 3pm. Don't think you can go shopping or out for a meal and then catch the shuttle back in the evening.... and most taxis have no idea where the hotel is. We even had one driver ring the hotel to ask for directions and he was told they couldn't help him!!!

This place could be wonderful but it is in desperate need of renovation and the staff need some serious retraining. Certainly not what one would expect for the 4-5 star prices they are charging.

My husband and I plus our children aged 19, 11 and 7 along with my mother stayed here for 24 nights.We booked direct with the resort and from the 1st e-mail through to the night we left we could not have received better service.
We were greeted at the airport and taken to the resort which was a shock at first as it is up in the hills and a little out of the way. Was a bit worried I had made a bad choice re the children etc.Was quickly taken to our 3 bedroom villa and got a pleasant surprise they were absolutely stunning .Everyone was impressed with their rooms.Got taxi's into nusa dua first night for a meal then walked along the street picking up cards from all the restuarants so we could organise pickups from resort to restuarant of choice for the following nights. Restuarants were very happy to pick you up and return you to your resort .Ate at the resort on 3 occassions had 2 free dinners included in our booking 6 people x 3 courses for each meal .The quantity and quality plus service of the meal was fantastic.We had 1 of the meals in the main restuarant at the grand village and the other 2 in the cave restuarant which they opened especially for us, on each occassion we were the only diners. The only reason I can give for this is that it was quite expensive compared to eating in the restuarants in town.The breakfast was a buffet with hot and cold choices plus eggs of your choice cooked to order.You could also have cappuccino, cafe latte etc with your breakfast as many as you liked.
House keeping staff were very thorough and pleasent and very happy to have a chat. Had free wi-fi connection and didn't have any trouble getting it to work in the villa.The resort was on the sides of the hills and the view was fantastic, The resorts had 2 main swimming pools which we had to ourselves most of the time. Guests are mainly Korean who only stay for about 3 days . While we were there, there were some other westerners so our children made some friends which kept them occupied for about 10 days out of our stay, We used the shuttle service to and from the beach and bali collection, they even took us to the water sports.The kids never complained that they were bored or had nothing to do, Hired a driver a couple of times and also got a taxi into Kuta and the Waterbom park a couple of times but was very happy to return to our very private and quiet oasis.We have been to Bali 6 times and would have to say we enjoyed this stay the most.You might say it is out of the way and it is not the real bali , but it all depends on what you are after. Have stayed Tuban ,Kuta, Legian, Seminyak, Mas, Lombok and Sanur before.
Overall it is a very beautiful resort. Staff are very friendly and attentive nothing is a problem , if something is wrong they are very quick to correct the problem. We are hoping to go back in 2012, they are currently starting a complete refurbishment of the Grand village which they say should be completed next year. We made a lot of friends and hope to see them all again in the not to distant future.

Booked this villa for my wedding and stay. It was fantastic.
Communicate everything through email and everything turn out smoothly and well.

The estate is located up in the hills therefore is kinda out of the way to other parts of Bali. However this also means exclusive and privacy. Honeymoon goer are highly recommended as you can enjoy your stay without even leaving your villa. The villa came with a private pool and a pavilion outside. Everything was spacious. You get a large bedroom and Jacuzzi bathtub.

You can get to different part of the villa by calling for the buggy. It will stop right at your door step to pick you up.

The staff were all very friendly and nice. There were a few hiccups for the dinner arrangement but the staff got it sorted out nicely without even alarming me or my other guests. I informed them that I need a few buckets of ice cause I will be having after wedding drinks session with the friends. What they gave was a ice box filled with ice and not just your usual 2 3 ice buckets.

Transport can be easily arrange from the reception although you can get better rates from the brochures at the airport.

From start to finish a terrible experiences which spoilt the entire holiday - everything is old and dirty, the sheets are soiled, blood marks on the mosquito net, nothing worked, everything broken, stained, the so called shuttle service only goes 4 times a day, the buffet breakfast is like a poor 3star motel. The list goes on - trust me go somewhere else!