We stayed for 7 nights to rest after the Golden Triangle tour, along with one other of our tour party.
Stunningly laid out, massive grounds, fantastic pools and comfy pool beds, very pretty to the eye, right on the wonderful beach.
Rooms were spacious, nice balconies, quiet, all the amenties you need for a peaceful stay.
The staff were very friendly (without exception) and just wanted to help and make our stay important.
Defintely a 4/5 star hotel with the wow factor.
We fell ill, and so did our travelling comanion. We were all fine when we arrived, ate exclusively in the hotel (buffet style) but on the 3rd day (4th day for our friend) contracted D & V and bad stomach cramps. We are still ill 4 days after returning and the experience ruined what would otherwise have been a great stay. The food was often tepid (not good in a tropical climate) and were they turned over frequently enough? We can draw no other conclusion other than the hotel gave us food poisoning. We all three are very seasoned travellers to the tropics, love spicy food, have eaten in beach shacks and roadside stalls - nothing, not even diarrhea, zip. We frequently gel our hands - all the right things. It has to be poor food hygiene and it makes us very cross that they don't seem to see it or just dismiss us a "europeans" with delicate stomachs - rubbish!!
Next minus point is that the hotel, as with all those in the South are remote, and although there are a few restaurants outside, in the main you will need a taxi to get anywhere. They have a monopoly and you will pay through the nose. Tip - if you are staying for more than a week, take one of the rip off taxis one way to Colva Beach, grab the services of a fair priced local for the return and get his phone number for other trips.
They all looked pretty goo to us.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 March 2012
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Thank you for the review and thank you for appreciating the services of our resort. We are very sorry that you were ill during your vacation and understand how unpleasant it must have been for you. We wish to state that we completely understand that food is a very sensitive issue and most of our guests are international travelers. Our process in handling food, right from the selection, receiving, storing, handling, cooking and serving are all 100% compliant to international standards (HACCP). In the month of March 2012 till date, we have served 16347 meals in our restaurants and there were no cases of food poisoning. We sincerely wish it had not happened to you as we understand how much it must have affected your vacation.
This is just to reassure you that at Zuri we spare no process or effort to ensure safety and health of our guests. Thank you once again for patronizing us and we look forward to welcoming you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC