The BCMI chain takes on-line reservations but doesn't honour them; they had no record of all the customers arriving with on-line reservations. The staff indicated, it's less expensive to call in than book on-line. As a result we got a small room that appeared clean until the bed cover was pulled back to reveal a mosaic of stains. I was not a happy camper. I guess the cleaners missed that (along with the last customer's snow pants hanging in the open closet area). The room was quiet though with little noise from fellow travelers. Breakfast was free but didn't start until 8AM, so we missed it.